What Australian ombudsman do I contact to file a complaint against ebay?

I have beeen trying to sort an issue with ebay out for a while now. In a nutshell ebay has been the most evasive and unhelpful organisation I have ever dealt with.

 

Is there an ombudsman that can help with this issue? I am based in Australia.

 

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What Australian ombudsman do I contact to file a complaint against ebay?


@permanent_inc wrote:

Maybe so, but eBay & Paypal are both the largest "Criminal" organizations in the world and they are both in cahoots with each other, the owners need to be wiped off the face of this earth and so do the next owners and the next owners after that until they get the message, The Australian goverment loves them and will always protect anyone that makes them money no matter how illegal or how many people die in the process.


The owners are the shareholders.  Are you proposing genocide?

Message 41 of 146
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What Australian ombudsman do I contact to file a complaint against ebay?

Omg I so relate to ur problem..how these ppl sleep at night..i will never know.
Message 42 of 146
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What Australian ombudsman do I contact to file a complaint against ebay?

bahahaha... that's funny. Is that what you heard? Did they send you a nice little email a few years back telling you that?

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What Australian ombudsman do I contact to file a complaint against ebay?

If you are refeering to ebay and paypal being different companies, then you should

keep up with the news

 

http://www.abc.net.au/news/2018-02-02/ebay-splits-from-paypal-wall-street-negative/9387102

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What Australian ombudsman do I contact to file a complaint against ebay?


@way116wrote:

bahahaha... that’s funny. Is that what you heard? Did they send you a nice little email a few years back telling you that?


if you are referring to eBay and PayPal splitting, then yes, it was announced about 3 and a half years back.

 

You can find the information by clicking on the announcements link on the left hand side of your My eBay page, then scrolling down to October 2014 

 

http://www2.ebay.com/aw/au/archive.shtml#2014-10-01082000

 

Now, if you are lazy and can’t be bothered finding it yourself, you can read the announcement below

 

41FC217F-A180-4458-B260-9E7F194FB4D6.jpeg

 

 

 

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What Australian ombudsman do I contact to file a complaint against ebay?


@way116wrote:

bahahaha... that's funny. Is that what you heard? Did they send you a nice little email a few years back telling you that?


I suppose it is a bit difficult to keep up with things when you only post on the boards every 5 years.

 

In future check your facts before being rude to other posters.

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What Australian ombudsman do I contact to file a complaint against ebay?

way116 March?

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What Australian ombudsman do I contact to file a complaint against ebay?

Definitely!!!

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What Australian ombudsman do I contact to file a complaint against ebay?

I receive a fraudulent "purchase" every few weeks. This has been going on for years and a call to ebay is pretty much a waste of time. Ebay isn't at all troubled by the fact that their platform is routinely used as a super-highway for criminals.

 

Originally, the crims gave themselves away because their identity was shown as having been a member of ebay since "yesterday".

Thus, they have become more cunning: now they hijack a legitimate email address (and thus, a "member" for several years); so some poor innocent gets dragged in, as well.

 

Here is what to look for:

(1) Purchaser is aggressive - ordering you to get the product ready—much needless "talk". (2) The person will often say: "I'm traveling now: use this alternative email address". (3) The buyer will ask for your Paypal address, even though this is included on your ebay listing. A legitimate buyer will simply make the payment directly to Paypal. (4)The delivery address will not be the buyer's address, and will often be to a third country. (5) You will receive a fraudulent email from "Paypal" saying that the funds have been received. ALWAYS, ALWAYS CHECK YOUR PAYPAL ACCOUNT DIRECTLY! (6) Often this fraudulent email with say that the funds won't show on your Paypal account until shipping information has been received. Don't be deceived.

 

I am very troubled by the seperate request for my Paypal address. This "move" I don't understand, and I sure I don't want also to have my own email address hijacked.

 

I am also troubled with the ebay's lack of online instructions to deal with such problems. All you can do is the following: Go to "More Actions" and select "Cancel Order"; but, the only choice you have as the "reason for cancellation" is: "There was a problem with the buyer's address" - which doesn't begin to address the real problem. "The buyer is a criminal" would be appropriate.

 

I am also very troubled by the fact that ebay does nothing to alert it's members to all this information, up-front. Ebay does not seem to be bothered by the fact that their members are being routinely robbed.

 

Here is my solution, which usually gets someone's attention - it's not nice, but it seems to work. When I'm convinced I'm dealing with a fraudulent buyer (which is usually with the very first message) I send a return email saying, **bleep** OFF.

If the "buyer's" email address has actually been hijacked, the poor innocent owner of the address will be shocked and immediately contact ebay, which will alert everyone that fraud has (or is being) committed.

 

Again, I say: I am very troubled by the fact that ebay does nothing to alert it's members to all this information, up-front. Ebay does not seem to be bothered by the fact that their members are being routinely robbed.

 

 

 

 

 

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What Australian ombudsman do I contact to file a complaint against ebay?


@cliffhanger09wrote:l this information, up-front. Ebay does not seem to be bothered by the fact that their members are being routinely robbed.

 

Here is my solution, which usually gets someone's attention - it's not nice, but it seems to work. When I'm convinced I'm dealing with a fraudulent buyer (which is usually with the very first message) I send a return email saying, **bleep** OFF.

If the "buyer's" email address has actually been hijacked, the poor innocent owner of the address will be shocked and immediately contact ebay, which will alert everyone that fraud has (or is being) committed.

 


@cliffhanger09

 

Oh, Lord!

 

Just imagine if you inadvertently did misidentify a genuine buyer and grievously offended them with the profanity in your communication! (Actually, are profanities filtered out in eBay messages? I don't know, not having attempted bleepworthy words in any eBay message, and thankfully I've not been the recipient either.)

 

If it is bleeped out, then the 'solution' you mention is no solution. All the recipient would receive is an expurgated message; yes, they'd probably guess what the likely bleeped-out word is, but you might conceivably be saying "Toddle off".

 

(If the profanity does get through, perhaps the fraudster adds your details to a list of people from whom international scammers periodically 'purchase', just for the pleasure of yanking your chain. Wouldn't it be better to refrain from giving such people that sort of pleasure?)

 

Well, I can see your frustration. Being a victim of fradulent faux purchases is annoying, potentially confusing, and for first-time victims possibly very costly and upsetting. Of course, it also wastes your time, and you would need to contact eBay to have your final value fees credited back to you, relist the item, etc.

 

But as long as you don't fall for the scam, you will at least not have lost out in a more material way - losing both the money "paid" and the item itself. Thankfully you've worked out over the years that the so-called purchases are not genuine.

 

Going by what I have seen with other eBayers (not myself; I don't sell, but if I did, I would avoid selling the sort of products which attract this type of fraudster), you can protect yourself to some extent by blocking buyers from countries to which you wouldn't sell. I don't know if you've taken a look at the relevant help page; they're difficult to find and navigate, so please excuse me if I'm repeating things you already know. (The Help page is https://www.ebay.com.au/help/selling/listings/creating-managing-listings/setting-buyer-requirements?...). I believe that you may also want to require immediate payment, so that until the item is paid for through PayPal on eBay; until it's paid for, it's not purchased, so you could eliminate the sort of would-be fraudster you've described. (The relevant Help page is https://www.ebay.com.au/help/selling/listings/creating-managing-listings/immediate-payment-works?id=....)

 

One of the main things I would do in your situation - if a fraudulent buyer still got through and made a purchase, circumventing your blocks in some way - would be to block the ID of such a 'buyer' as soon as they contacted me with the "aggressive" and "needless" communication you mentioned. I would read only enough of the message to identify that it's a scam, and then delete the message without replying. I'd then contact eBay via the Call Me Back option, and when phoned by the rep I'd explain that item number 123456xxxxxx (whatever it is) was purchased by a fraudulent bidder. If it's a hijacked account, you might want to mention that - but if you'd rather minimise the time you spend on sorting out this problem, really you would only have to say it's a fraudulent purchase, you'd like the purchase cancelled and no final value fees to be charged. That should (hopefully) give you the best outcome with the least stress and waste of time.

 

 

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