What happens if the item u have sold breaks when your packing it

[mytwinkies1-2]

What happens if the item you sold breaks when you are in the process of packing it and it is a one-off (you dont have another one to send in its place)?

Do you just contact the buyer explain what happened and then issue a refund??

Is the buyer entitled to leave feedback? I'm sure the buyer is going to be disappointed and I understand that but I dont think its fair to leave unreasonable negative feedback.

With this in mind I want to make sure I handle the situation correctly from the outset so any advice would be greatly.

Thank you

[foxette-in-sox]

Er that would be post 8 :8}:8}

(put reading glasses on)

[typan12]

ROFLMAO @ post 13

:^O:^O:^O:^O:^O:^O

OHHHH I can't wait till we have 13 posts up so I can see it too B-)

[robyns*quest]

ROFLMAO @ post 13

:^O:^O:^O:^O:^O:^O

:^O:^O:^O

(I was wondering what had been written to cause all the posts to be reported!)

[digital*ghost]

you now have the option of hitting the thing a few more times with a hemmer, relisting it, and letting potential  clients know they will soon be proud owner of a one of a kind, exclusive 3D jigsaw puzzle.

I can confirm this method will work. (Click the arrow to view ad in full).

[foxette-in-sox]

OK-NOW re post 13-um er DG,did you happen to read the last sentence? 😮 oomahhh,naughty word :^O:^O:^O

[digital*ghost]

OK-NOW re post 13-um er DG,did you happen to read the last sentence? 😮 oomahhh,naughty word :^O:^O:^O

Yes... I'm expecting a slap any moment.

But it'll be worth it. :^O