What more can you do to encourage buyers to make contact prior to leaving feedback?

[treasuress.4207]

Gah! Frustrated beyond belief.

What more can you do?  

This is what is on the back of our business card, which goes inside EVERY parcel we mail, however big or small.

Any suggestions?

[digital*ghost]

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@treasuress.4207 wrote:

My intent is not that, but to get them to contact me before leaving feedback if there's an issue.  

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I understand that, but that's not the message behind that comic.

And the thing is, at the end of the day, the only person whose actions you have control over is yours, hence why I personally decide to focus on the things I can control - I understand the cards and notes etc, and the thought behind them, but if I was going to try and get someone to contact me, it would be to solve their problem (benefit to the buyer) rather than to attempt to avoid bad FB (benefit to me, so limited reason for the buyer to pay any attention to that stuff at all).

Thus, if the intention is to get them to contact you, simply include a bunch of ways that they can, and how it will help them.

[treasuress.4207]

Did you see the little card in the first post that we put in with all orders?  Is there something else you can suggest to add to it perhaps?
(seriously - not having a shot)

[2106greencat · Accepted solution]

I used to put a similar message in when I used to sell -

Blah Blah, in the unlikely event  that you are less than 100% satisfied with your purchase please contact etc etc, so we can

rectify any problems for you as quickly as poss......

but I never referred to feedback or stars, not ever.

My way of thinking was my message would get them to contact hopefully prior to any kneejerk feedback reaction, I am sure buyers read it as it was short and to the point, and most importantly I did not want to call attention to the stars as many  buyers leave them blank - which is 5 stars.

Worked for me.

[bakeandfry]

When i was selling, i would tell them item was posted, but in a twist i would also tell them if they had any questions to post them on these boards ( i told them how to find boards), as a result i got great feedback, i still belive education is the key..

[treasuress.4207]

You just made my mind up for me - i had been mulling it over for quite a while..... when I order my next lot of cards, i'm going to take the star bit off the backs.

[digital*ghost · Accepted solution]

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@treasuress.4207 wrote:

Did you see the little card in the first post that we put in with all orders?  Is there something else you can suggest to add to it perhaps?
(seriously - not having a shot)

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To be honest, if I was going to include a card in with a package, I wouldn't make it about feedback at all, so I would have a lot less than what yours does, and likewise, I don't mean this to be criticism, but the message I would want to get to buyers is that my primary interest is in helping them, as opposed to making it look like my interest is in protecting my feedback profile - and just to clarify, I'm not saying that your card does that, or it would be the first thing someone thinks when they see a card like that, I actually think it's more subtle than that.

So, mine would just be:

Something not right? Please contact me [contact options, eg eBay message system, email, phone number] and I will assist as soon as possible.

Edited to add: greencat beat me to it. 🙂

[treasuress.4207]

No, I welcome your comments and wasn't taking it as criticism of any kind except constructive 🙂 
I was actually thinking very similar when I made that last comment - I think I'll reword it completely and in a very simple way to just involve helping if there's an issue 😉 

Thank you!