eBay

candlewick5 · ‎10-01-2015

I sold a pick up only item which was paid for by Pay Pal. I have sent many messages with address etc all in a friendly tone. We are moving house 21st of this month and I get no response from the purchaser?

a_beautiful_room · ‎10-01-2015

Send the buyer one last message telling them to make arrangements to pick it up before the 20th as you are moving, and if they haven't leave it on the nature strip, keep the money and forget them.

They have no recourse whatsoever.

Keep a copy of the listing showing the item as a "pick up only" because some considerate person on here will no doubt tell you that they'll do a credit card chargeback - as if they'll be bothered when they can't even come and pick up an item that they've paid for - so just do it for no reason.

Then just move and forget them.

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thecatspjs · ‎11-01-2015

It is just not ok to keep payment and the goods and leave it at that.

The goods legally belong to the other person - they just have not taken possession of them.

Whilst I think it is highly unlikely that any buyer would pursue their legal right to possession of lower value goods they purchased or compensation if you could no longer provide them, buyers do have legal recourse in these situations.

There are different requirements to handle disposal of abandoned goods that vary from state to state, Depts of Fair Trading or Consumer Affairs can advise of you of the relevant requirements if you wanted to find out.

Personally in this situation, even though the buyer will still have recourse if they chose to pursue possession of the goods at a later date, I would not refund the buyer.

I would send them an eBay message giving them a final deadline to pick up and advise them that you have now lost the opportunity to resell the goods without incurring additional expenses, and the goods will haved to be disposed of in a different way.

I would indicate that you are retaining their payment as compensation for what you might have other wise received from a subsequent sale, had they promptly communicated with you to indicate that they were unable to collect or had changed their mind or needed an extension of time to collect.

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stampingpaws · ‎10-01-2015

Refund the money, keep the item.

lizzy6107 · ‎10-01-2015

How long ago?

kopenhagen5 · ‎10-01-2015

Send one more message saying they have 24 hours to reply with a pick up time.

Then if it is not more than 60 days, being most states minimum abandoned goods laws, I would refund less fees and relist.

And add them to your BBL.

candlewick5 · ‎10-01-2015

It was a garden bench sold in October and I notice the buyer is still active on Ebay...

candlewick5 · ‎10-01-2015

It is more than 60 days.....reason I posted on Ebay is it is a stone bench and did not want to move it....

candlewick5 · ‎10-01-2015

Do not want to keep item hence why I listed on Ebay...moving in less than two weeks, surely the onus is on the purchaser?

kopenhagen5 · ‎10-01-2015

The ball is in your court, in most states they can be considered abandoned but you are required to give at least 14 days written notice the goods will be disposed of.

Considering it has been so long and no doubt you have sent countless messages, I would refund less ebay n PayPal fees then relist for 3 days at a lowest price you are prepared to sell at stating pick up by xxxxDATExxxx in the listing.

harley_babes_hoard · ‎10-01-2015

refund the buyer

cherry*135 · ‎10-01-2015

After refunding,try and sell it again (with pick up essential before xx date) on Gumtree, put sale notice on supermarket notice board etc.

eBay

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