on 25-04-2023 09:40 AM
Hi there, I am seeking advice what next step I could to do to protect myself .
I sold a high end branded necklace recently, two weeks later after transaction completed, I received messages that buyer filed dispute claiming this is not recognised transcription.
Then I followed every step Guided by seller protection , provided proof of delivery confirming item being delivered and signed. I too contact eBay about this dispute over the phone I was told I did what I could do at this stage.
Now two month later, I received email from eBay that this dispute resolved in buyer’s favour, are asked to refund payment. This is ridiculous! How could this happen? I lost my item ( I don’t think buyer will return the necklace) , also money will be forced to conduct from my linked bank account. Where is the seller protection?!
I need your kind advice. What is the next step I could to protect myself , argue this dispute outcome with eBay ?
on 28-04-2023 07:56 PM
Hi there, as initially the dispute was decided in buyer’s favour, I was charged money from linked bank account. After my appeal granted, eBay refund me of this dispute.
on 28-04-2023 07:57 PM
Good to know, thanks
on 22-05-2023 02:57 PM
I had much the same thing happen to me. The buyer said the payment was unrecognised several months later, I tried to tell ebay that it was a scam, I had received positive feedback from buyer etc. They still ruled in favour of buyer. The email I received from ebay told me this then said case closed .I had no way to contact them again. Madness!!
on 22-05-2023 06:03 PM
Entirely different issue. Did you read the OP?
Maybe start your own thread, or read the MANY extant ones about your issue.
on 23-05-2023 11:06 AM
I had this happen last year. It was sent tracked and marked as delivered, closed in the buyer's favour and ebay copped the bill out of their own pocket.
Now I know never to sell to that person again.
31-05-2023 11:07 AM - edited 31-05-2023 11:08 AM
There is NO SELLER PROTECTION - its all a Sham - they say there is all these protections but EBAY HATES SELLERS, LOVES BUYERS - they don't give a Hoot about us Sellers
It happened to us last year Buyer Lied and got away with Our Driving Lights and Our Funds - I proved everything to Ebay over a 4 to 5 month period but we still lost Ebay sided with the Buyer
i would be telling your Bank to Reverse Ebays Deduction of the Funds - Tell your Bank its a UNAUTHORISED TRANSACTION , this what we will be doing if we ever have this problem again