Where is the seller protection

[dudu-sydney]

Hi there, I am seeking advice what next step I could to do to protect myself . 

I sold a high end branded necklace recently, two weeks later after transaction completed, I received messages that buyer filed dispute claiming this is not recognised transcription.  
Then I followed every step Guided by seller protection , provided proof of  delivery confirming item being delivered and signed. I too contact eBay about this dispute   over the phone I was told  I did what I could do at this stage. 

Now  two month later, I received email from eBay that this dispute resolved in buyer’s favour, are asked to refund payment. This is ridiculous! How could this happen? I lost my item ( I don’t think buyer will return the necklace) , also money will be forced to conduct from my linked bank account. Where is the seller protection?!

I need your kind advice.  What is the next step I could to protect myself , argue this dispute outcome with eBay ?

[dudu-sydney]

Hi there, as initially the dispute was decided in buyer’s favour,  I was charged money from linked bank account. After my appeal granted, eBay refund me of this dispute.

[dudu-sydney]

Good to know, thanks

[rabbit580_000]

I had much the same thing happen to me. The buyer said the payment was unrecognised several months later, I tried to tell ebay that it was a scam, I had received positive feedback from buyer etc. They still ruled in favour of buyer. The email I received from ebay told me this then said case closed .I had no way to contact them again. Madness!!

[davewil1964]

Entirely different issue. Did you read the OP?

Maybe start your own thread, or read the MANY extant ones about your issue.

[karen_karpet]

I had this happen last year. It was sent tracked and marked as delivered, closed in the buyer's favour and ebay copped the bill out of their own pocket.

Now I know never to sell to that person again.

[tickford-t3]

There is NO SELLER PROTECTION - its all a Sham - they say there is all these protections but EBAY HATES SELLERS, LOVES BUYERS - they don't give a Hoot about us Sellers 

It happened to us last year Buyer Lied and got away with Our Driving Lights and Our Funds - I proved everything to Ebay over a 4 to 5 month period but we still lost Ebay sided with the Buyer 

i would be telling your Bank to Reverse Ebays Deduction of the Funds - Tell your Bank its a UNAUTHORISED TRANSACTION , this what we will be doing if we ever have this problem again