This is only from my own personal experience as a seller and may not be the general rule. Our bad buyers are only around 5%, so it would not matter to us in the greater scheme of things, but it certainly does matter to Ebay, so that is why we now have to BLOCK every BUYER who DEFECTS us,even if they do leave POSITIVE feedback. Why keep buying ... and keep defecting us?
Sad to say, ... these are our problem buyers:
1. People receiving carer's pensions for looking after someone else who is disabled.
2. Disabled or very ill [not the aged] people who are on pensions.
3. Those on pensions for 'mental illness.' [Ebay staff are known to have particular empathy with these buyers. :)]
4. Unemployed.
5. Buyers 1-4 who take revenge using multiple accounts, usually because we refused to allow them to scam us.
6. Sellers who feel that we may be competing with them and feel annoyed. Usually spend 1.25.
In regards to 1-5, they've got time on their hands. They may or may not end up leaving Neg. or even defecting us, but even if they do not do that, they can still be a nuisance. They will usually spend an average of 1.25 and then whine for days about when the item will be arriving, sending "I Haven't Recieved My Item' emails after a couple of days. They will nearly always try to get a refund outside of the Paypal or Ebay system, so their multiple scams, are not left on record, except through their emails to the seller.
And Ebay supports this activity, because sellers are now defected when cases are opened at Paypal by buyers. Am I correct?
Not much we can do about who shops with us, and we would not want to discriminate against the above buyers either because there are good buyers who are in the 1-4 category. But our BLOCKED list grows longer by the day. My experiemce also shows that DEFECTS don't mean anything to other buyers, since our sales are still doing fine. BUT once Ebay hides our inventory again, the DEFECTS will mean something, because our sales will drop. Sometimes we do make mistakes [which we try to rectify], but mostly DEFECTS have nothing to do with who we are as a seller, and everything to do with our REFUSING liars and scammers.
We also now immediately BLOCK BUYERS who send rude, aggressive or idiotic emails when asking a question about an item.
The GOOD NEWS is that 95% of our BUYERS are AWESOME, but Ebay's SYSTEM, means that the 5% can IMPACT our selling.
