Why does AustPost now have Registered AND Sign on Delvery? SAME THING.

[kustomizer99]

The only difference is Reg post is now only for letters and S&D is for parcels.... and Reg is more expensive!

I asked the lady at the PO why this was now happening and she could only offer embarrassed agreement that it makes no sense.

And lest we forget "AUSTRALIA POST PARCEL POST PARCEL" is an actual service!!!

Who sits around dreaming up these inane 'services'??

[*new2vintage]

You may be better off checking Aus Post's site or their Post Charges booklet. I've read on the boards that not all of their staff know everything about the new charges and services. RP has always included $100.00 worth of insurance cover and still should.

[chezzy]

Kustom, get yourself one of the Post charges easy guides, it very clearly says under Letter Post section that Registered Post includes up to $100 compensation. You can also get Extra Cover on Registered articles $1.50 per $100 or part thereof, in excess of $100 and up to $5,000

The post charges easy guide I have is 'As at 8 April 2013'

[janeababe]

I took a large box to the PO on Friday to be posted registered post. The PO lady told me that its not called Registered post anymore, its called Sign On Delivery. If I wanted insurance up to $100, that's an extra charge.

Either way, I don't care much... I rarely post anything anymore. The only think I did state was that I didn't want it *safe-dropped* and she assured me it wouldn't be! Hmmm.....  will have to wait and see on that one, I guess! 🙂

[*new2vintage]

Some posties and contractors pretend they can't read that sticker.

[kustomizer99]

You may be better off checking Aus Post's site or their Post Charges booklet. I've read on the boards that not all of their staff know everything about the new charges and services. RP has always included $100.00 worth of insurance cover and still should.

Yep, I checked their site and indeed it does say that Reg posts included $100 of cover. I was told this was no longer the case by TWO workers at the same Canberra City post office.

Well, I'll have something to discuss with them both next time  🙂

I'm not surprised they're confused though, AustPost's "services" have never been such a complete mess as they are now.

They need to scrap the lot and start again, perhaps this time in consultation with the people who have to actually USE their wildly expensive, variable and ambiguous services.

[kustomizer99]

Some posties and contractors pretend they can't read that sticker.

I'm pretty sure many of them GENUINELY can't read it!]:)

[chezzy]

No, the 'sign on delivery' (parcels) does not have automatic cover of up to $100, you MUST pay the 'extra cover' for that

(whether you can get the 'discretionary' compo of up to $50 is anyone's guess)

[kustomizer99]

(whether you can get the 'discretionary' compo of up to $50 is anyone's guess)

Exactly! I wonder what it takes to be successful? Do you have to take the postmaster out for dinner perhaps?!

[dotcomdotayu]

You only have to be persistent, Kustom.

If you keep at them, they will eventually give you up to $50 compensation on STANDARD POST (regardless of what they tell you) if you can provide proof.

Postage receipt + a copy of your eBay sale will do.

[davewil1964]

Are you in Canberra, kustom? I didn't realise that. We'll have to go out for a biff beer some time.