Why does Ebay allow this? Automatically Return Process

[bee*ut]

Two weeks ago I see the "You accepted a return" huh? what? no I didn't. 

Anyway the buyer acussed me of selling him a defective video card and put in a return claim which was automatically accepted.

After closely examined the photo I noticed the 2 bottom corner of the labels were slightly peeled off, so I compared the photo I took before posting the card out and they were slightly in wrong places. So I suspected this person took the stickers from my card then sticked onto a faulty one 

Below are the messages

There is a dead giveway between to 2 photos, can you spot it? What is this buyer thinking? I believe he done this kind of scam many times before, pulling out the Ebay policy and Australian Consumer Laws stunt to scare people

I contacted CS explained my situation and pointed the obvious but they advised me to go through the process and let the buyer return the item then I can appeal.

WHY??? I dont undertand why Ebay refused to stop the return process when presented with the clear evident showing the item is not the one I sold. the buyer clearly is a fraud

I am not a trader every now and then I sell something on Ebay to make end meet, this process caused unnecssary stress, especially I dont have no time to waste. Now I have to waste more times spending on recording the return item and appeal my case

I just want to put this out there in case Ebay favour the buyer

[bee*ut]

This one is hard to spot (different power plug) but the most obvious beside the removal of the stickers. I only spotted it after closely comparision.

[digital*ghost]

There's more.

Compare the lines on the board around this area- unless my eyes are deceiving me, on the original, the lines are vertical, on the buyer's, they are diagonal (on the right side of the IC logo)

[everard6920]

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@digital*ghost wrote:

There's more.

Compare the lines on the board around this area- unless my eyes are deceiving me, on the original, the lines are vertical, on the buyer's, they are diagonal (on the right side of the IC logo)

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This detective work is kinda fun (and is hopefully helpful to the OP, too!)

Your close-up, Digi, made me think to check the screws. With regard to the one to the left of the white ASUS logo - the screw holes are in different positions on each board - on the original they are in a very clear "X" position, whilst in the buyer's, they are in a "+" position. I don't believe you need to turn the screws to insert the card - I think that, rather, they hold together the card components (doesn't it just slot in, OP?). If you don't need to turn the screws, then that's an obvious difference, too.

[petel4ire]

I've had someone attempt to defraud me before, with clear evidence, and Ebay automatically took their side. All I did was point out to Ebay that by supporting the fraudster and thus being complicit in fraud, I was going to make a complaint to not only police but to the relevant governing body (ACCC, ombudsman or something, I can't quite remember). They pretty quickly gave my money back. I was still really peed off that the ahole actually got away with it but I had my money back so I moved on.

[go-tazz]

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@everard6920 wrote:

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@digital*ghost wrote:

There's more.

Compare the lines on the board around this area- unless my eyes are deceiving me, on the original, the lines are vertical, on the buyer's, they are diagonal (on the right side of the IC logo)

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The ones on the burnt out ones actually join and the one above doesn't,(clearly not the same card).

Maybe just ask for a close up photo of that area,

[digital*ghost]

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@go-tazz wrote:

The ones on the burnt out ones actually join and the one above doesn't,(clearly not the same card).

Maybe just ask for a close up photo of that area,

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But be sure to specify it needs to include the burned section, though, as otherwise they could just supply a close-up photo of the seller's board. 

[go-tazz]

Slightly clearer view,(which as Digi said is completely different and there is no way that they could be the same

card),

Theirs would/could be an earlier version of the same card?

[bee*ut]

So I just got off the phone with Ebay, extremely frustrated. Rep told me that I had accepted the return which I told them I didnt it was automatic accepted then she said you invited the buyer to to return the item which I agrued your rep advisded me to follow the return process then I can appeal. Solution to contact the buyer and offer partial return. WHAT??? Why should I offer this scambag partial return? I told your from the beginning that the item I recieved is not the same one I sold and I can show you the differences

After 30 minutes of agruing and on holds. I finally given appeal case number.

and this

Case # is now closed

Hi ...,

We refunded .... AU .... for case ... for ASUS_DUAL_GTX1070_O8G_OC 8G_VIDEO_CARD_NO_RESERVE. This case is now closed and your automatic payment method will be charged AU .... in 10 days.

So scammer win again???

[enigmabear]

Are you able to appeal?

[everard6920]

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@bee*ut wrote:

So I just got off the phone with Ebay, extremely frustrated. Rep told me that I had accepted the return which I told them I didnt it was automatic accepted then she said you invited the buyer to to return the item which I agrued your rep advisded me to follow the return process then I can appeal. Solution to contact the buyer and offer partial return. WHAT??? Why should I offer this scambag partial return? I told your from the beginning that the item I recieved is not the same one I sold and I can show you the differences

After 30 minutes of agruing and on holds. I finally given appeal case number.

and this

Case # is now closed

Hi ...,

We refunded .... AU .... for case ... for ASUS_DUAL_GTX1070_O8G_OC 8G_VIDEO_CARD_NO_RESERVE. This case is now closed and your automatic payment method will be charged AU .... in 10 days.

So scammer win again???

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1. Request a call back (do not call them - when you request a call back, you seem to get a higher level of service)

2. Ask to speak to a supervisor.