accuracy of Australia Post tracking online

[chezzy]

Am curious about this one. Normally I post items from the Post Office
in my own suburb. Tracking always shows the correct suburb (mine).
But this week I received a package and I noticed the tracking
delivery location as a different suburb (in fact a suburb next to mine).
Why or how would this happen?

If I wanted to be really naughty I could say the item did not arrive
and put in a claim/open a case. If they went to investigate it would
show as delivered but to the next suburb...

Would I "win"? Does the system need tweaking/more accuracy?

[clarry100]

Well I actually don't really think it does make a difference. It was a bit of a "tongue-in-cheek" comment.

I have been standing in the ubiquitous queque and have seen that they do treat all other customers just as they treat me (us).

The only difference is that when my wife is with me (occasionally) they can speak in Cantonese as well.

[2106greencat]

I would most definitely say something, it does not have to be rude, but just along the line's of what you mentioned in your post -  'Have I offended in some way??? blah blah.

My PO people are lovely, and seriously no matter the worry or weight of the world on someones shoulders, a smile doesn't cost anything, and I personally think it would make for a far more pleasant working day if you were friendly to the customers. But that's just me.

In the past (and admittadly in NZ, so I can't speak for here in OZ) PO employees were notorious for appearing  very disgruntled, and being abrupt and rude, I even remember the saying -

'You don't have to be an *insert word here* to work at the Post Office, but it certainly helps"

[chezzy]

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@2106greencat wrote:

I would most definitely say something, it does not have to be rude, but just along the line's of what you mentioned in your post -  'Have I offended in some way??? blah blah.

 

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Undecided as to whether to say something directly, slip a note under their door, or report the issue to Australia Post. Like anything I guess unless something is mentioned/reported they will remain none the wiser as to how their service is being perceived/impacted.

Unless I have a run of sales I am not going to have to confront them for a few days anyway..

[aussie-picker]

Does it really matter whether its accurate or not ?

Its only a jumble of numbers that is there to make buyers feel more secure .

Ive never had a problem with it from buyers worried they cant track their item.

Or be bothered to check it either.

Its all **bleep** if you ask me.

[chezzy]

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@aussie-picker wrote:

Does it really matter whether its accurate or not ?

Its only a jumble of numbers that is there to make buyers feel more secure .

Ive never had a problem with it from buyers worried they cant track their item.

Or be bothered to check it either.

Its all **bleep** if you ask me.

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You are probably right! I don't find the tracking thing particularly reliable or necessarily kept updated.

Interestingly I recently shipped a registered parcel overseas. I know the registered post service is

not suppose to be a tracked service but I thought surely it would be scanned/tracked somewhere

along the line. Nope, nothing within Australia, not a mention. As soon as it got to the destination

country it was tracked the whole way with plenty of updates. Shakes head but big thumbs up to

the other nation's postal system.

[ridyruki]

my  close relative works at an Australia post outlet --i feel sorry for her as she is 20 yrs younger than the rest of the staff ,whom are unhappy bullies to her (male& female).Also every crazy person in town goes into the post office in regoinal area,s.. Asking crazy questions --How do i send a letter ?? wheres my pension etc--so they might have reasons to be unhappy but shouldnt take it out on customers---

[davewil1964]

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@aussie-picker wrote:

Does it really matter whether its accurate or not ?

Its only a jumble of numbers that is there to make buyers feel more secure .

Ive never had a problem with it from buyers worried they cant track their item.

Or be bothered to check it either.

Its all **bleep** if you ask me.

---

Yes.

it is a jumble of numbers that, put in the right order in the right place, tells the buyer (or seller) what scans have been made.

it might be **bleep** to you, but it is obviously not to those buyers who want to know what is happening with the hardearned they have spent on trust, or those sellers who care about their business and reputation.

I can only assume from the above you don't post with tracking and put a jumble of numbers into tracking to try to con your buyers.

[amber-eyed-girl]

I was not impressed by the seller who gave me a nonsense tracking number recently. First one in about ten years on eBay.

The item did arrive, and in a good time frame, but without any tracking (a service I had paid for).

shame, as I am a compulsive repeat buyer from sellers who treat a transaction in a business-like manner.

A tracking number does make a buyer feel more secure. Particularly on the odd instance when there is an issue with the delivery.

[davewil1964]

I suppose the signature reflects the attitude. His.