advice/opinions please - buyer cross over unapid item case

[2007vera]

Hi,

Very new to selling and would appreciate your thoughts.

Sold an item last Mon night - 28 April.. Sent an inivoice. I know ebay automatically sends another a few days later. Waited a week - which I thought genrerous - sent another invoice with a message asking for payment or contact.  No response.

Admittedly only waited 36 hours and then opened a case last night. 

Tonight Have quite a cross response saying buyer was looking at other items  -   was hoping to combine postage -  and implied that I was  unreasonable.

I think I have smoothed things over, - but - WAS i being unreasonable? As a buyer i woudl always make contact in such a situation particularly over such a length of time - all other buyer so far hoping to combine have let me know

.

thanks

p.s.

Have already thought to adjust future listings asking for payment or contact within 4 days

[davewil1964]

I don't state explicit payment times in my listings because implicitly eBay only allow 4 days before you can hit them with a NPB. How can you be unreasonable if you don't know what they are thinking? Especially when they don't even know.

i would let the case run and close it as soon as you can. And block them NOW.

Have they actually 'bought' anything else? Are your listings auction or BIN? If BIN they are full of it. Block them and complete the case. They won't be able to leave feedback after the case is closed. If they pay you could quite well have to wear a neg, but it comes down to whether you are selling for money or feedback. A judicious response to a neg will usually reflect on the 'buyer' rather than you.

But make sure all communication is through eBay messages as eBay can read them.

[5kazam]

Surely your buyer could have spent two minutes in between browsing your other items to inform you that he/she was potentially going to make additional purchases.  

Extremely rude of your buyer, and just trying to put blame where it doesn't lie.

[2007vera]

No they haven't bought anything else - other item ends in 2 days - but its a relist - it orignally ended around the same time that the first item she won ended.

they are both auctions - neither is goign to go for veyr much money - we are talking about $20 and $12 respectively at a guess.

thanks so much for your advice - I thought I was being quite flexible , but wondered if i was being naive.

I was going to close the case - but so far haven't been able to figure out how to.Maybe that's a good thing.

Just checked her feedback - though - 100% good comments as a buyer and a seller

[davewil1964]

Buyers can only get positive feedback, so discount those.

If you only opened the case yesterday it has to run a full 4 days before you can close it. It should show on your 'My Selling' page as open disputes (or something like that) but you can always go directly to the case by selecting the 'resolve an issue' option in the dropdown next to the item. That will tell you when you can close a case. But if you opened it last night, you won't be able to close it until Saturday night.

[chameleon54]

Sounds to me like you have been very reasonable. I usually give buyers around seven days to pay and then just go straight to non payment dispute. I havnt got time to waste on messages chasing them. Around half pay once the dispute is open, the others just get a strike. The half that pay get a friendly message, thanking them for payment and advising that the item will be mailed immediatly. This all seems to work OK. with no Neutral or Neg. feedbacks left as a result of disputes. It is also quicker than chasing people up.

[jfmgray]

I have set up a standard checkout message advising (nicely) that payment terms are 7 days unless otherwise agreed.  If there is no payment after 7 days, then I send a payment reminder message.  If no response to this after a few more days, then unpaid item dispute is lodged.  You have been very flexible.

[tonalidesigns]

We send a message to slow payers on day 3, 4 or 5 (depending on whether there has been a weekend) along the following lines. We've worded it so that it sounds like it might be our mistake (it seldom is ...). We lodge the NPB two days later if we haven't heard, but about 80% respond and pay.

A few days ago you purchased the above item(s) from us on eBay. We really appreciate you buying from us.

However, we don't seem to have received your payment. It's possible we have missed it - if you have paid could you please let us know the details so that we can track it down and get your shipment on the way.

If you haven't yet paid we'd appreciate receiving payment as soon as possible, so that we can get your item on its way. If there is a problem please let us know and we will see what we can work out.

We look forward to finalising details and dispatching your purchase as soon as possible.

[phorum_junkie*]

In many of my listings I have a note asking them to contact me within 3 days if they will not be paying by Paypal before the end of day 4 so I can exempt them from the automatic unpaid item dispute process.

I never send an invoice on day 1, I keep that back until the end of day 3, I send it then with a message asking if they can give me details of how they paid as I cannot trace their payment. I never mention that they haven't paid. 

If I don't hear from them by the end of day 4 I open the dispute. I have never had a buyer complain that the dispute has been opened.

[tonalidesigns]

I send the invoice if they haven't paid (or left a message re payment) after 1 day!!! Just as a first reminder. Otherwise as above!