after paying buyers changes mind opens dispute

[louiekenwhitebundy]

How can a buyer buy item@buy it now price and pay with Paypal then not answer any further contacts I.E..invoice-e-mails -e-bay responses-contact buyer-in regards to pick-up or delivery of large item and 7 days later files an unortharised credit card payment dispute.I thought you had to log into Paypal with your details to pay for a puchase.I also thought once an item was bought as a buy it now price it was a contracted sale.Now a chargeback dispute is opened with paypal and the seller cant do anything till it is resolved- The e-bay fees for selling and listing and the paypal fees leave the seller out of pocket plus the item is packed and loaded for delivery once Paypal clears payment and states the item can be delivered -should,not the seller be re-imbursed for his costs- My belief is the buyer changes his mind and makes up a story to get out of a purchase which is un-fair to the seller. I dont wish to sound like a winger but if you have loaded  the item on the truck ready for delivery and it sits for a week while the buyer wont communicate it very disapointing to say the least-question is who wins from here the seller or the buyer-

[i-love-my-sheep · Accepted solution]

I actually found a link earlier with instructions when I was looking for something else.

http://pages.ebay.com.au/help/sell/buyer-requirements.html

When you get in there:

Set the unpaid strikes to 2 in 12 months

Tick to block buyers from locations you don't post to

Set buyers with policy violations to 4 in 6 months

Don't worry about the negative feedback score because buyers can't be left negative feedback any more.

The next option is your choice whether you want to activate that one or not.

Tick don't allow blocked buyers to contact me (else they contact you asking to lift your blocks!)

Tick apply to current and future listings.

Submit.

These settings will give you the maximum protection (in my opinion).

When you're done, go back to site preferences, click show on postage preferences, then scroll to exclude postage locations, the click edit. It's in there where you can block overseas bidders if you just want to sell to Australian buyers. If you don't want to offer international, tick all the boxes. 

If you reopen the buyer requirements section, you should see a link saying Buyer Requirements Activity Log. Clicking on that will show how many people have tried to buy your items AFTER you put the blocks in place. When you see them stack up, a huge sigh of relief is in order!!

Good luck!

[louiekenwhitebundy]

thanks for that !cheers