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Resolved! return postage

Hi guys From never having problems and buyers wanting refunds, I have now had 2. How do you word your email to your buyer about them paying return postage. I pointed out the returns process through Paypal and said I would refund item + original post ...

Parcel Insurence?

Have a buyer who paid an Extra $3.50 for Registration on a parcel which Aus Post no longer do. I sent the parcel Signature On Delivery but my concern is she was looking for Insurence after I had a think about it.. Can you take out Insurence without S...

User avatar by • Community Member
  • 320 Views
  • 2 replies
  • 0 Helpful

Do your pictures measure up?

I just received an email from ebay with the question "Do your pictures measure up?". It goes on to say that the pictures should be at least 1600px on the longest side (recommended). Thats all fine but the problem I have is that Turbo Lister resizes a...

User avatar by • Community Member
  • 348 Views
  • 4 replies
  • 0 Helpful

Platinum Status

Just made Platinum, what’s the benefit, I can’t find or see anything different. Has anyone else noticed a difference when they made platinum?

Resolved! Buyer changes address after item has shipped

Good evening all, Though this is my first post, I have been lurking around for some time reading up and finding answers to my queries. I have a buyer who, after the item was shipped and outside of business hours, requested to change the shipping addr...

postage options for sellers

clearly I've missed something.... the listings I've looked at this morning of mine seem to say....eg $5.30 post each additonal item 0.00.............I'm not offering to post an additonal item free (unless it falls in the same weight range) but why ha...

shopify product migration to eBay store We need to export products from Shopify store to eBay shop

shopify product migration to eBay storeWe need to export products from Shopify store to eBay shop The job is a template design to fit the eBay guidelines for shopify CSV prouct export format. If anyone has the skills or a template we can use please l...

Australia Post missing parcel

Hello , just wanted to know if any sellers can help me , I posted an item in December that required a signature on its delivery , the customer did ask me to post to another address , they paid with Paypal , also asked the item to be delivered to anot...

User avatar by • Community Member
  • 428 Views
  • 3 replies
  • 0 Helpful

Fabulous Buyer for a Pleasant Change

A couple of weeks back we sold an item.It arrived in the post with some damage. Flattened possibly by having something heavy squashing it down in transit. Rather than attempt a simple repair using a curling wand, the buyer asked to send it back for a...

User avatar by • Community Member
  • 267 Views
  • 2 replies
  • 2 Helpful

How to increase traffic through my eBay store

Hi I have been selling designer clothing on Ebay for the last 12 months, and I am wandering how on earth I increase my traffic flow? My titles are descriptitive enough to be brought up in search engines, they include the sizes in the title. I have pa...

Sellers should be able to leave buyers negative feedback

Like the title says Sellers should be able to leave buyers negative feedback. It is unfair, i understand that some sellers may abuse that system but things should be equal in my opinion, they get to leave us negative feedback but we have to choose po...

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