eBay

How to refund buyer

One of my buyers didn't receive their item and I need to refund them. I don't see the option to refund under the listing. I don't think a case was officially opened. Should I tell them to open a case and request a refund? The other option is to go to...

Return auto accepted by eBay has no tracking info

eBay have automatically accepted a return on a top because buyer claimed it didn't suit her. Buyers has commented she has marked it as return to sender I accept returns which is not a problem, the issue here is there is no tracking number uploaded in...

Beware Prom Selling Fees

I listed 8 items last night using this promo.Sell For FREE on eBayEnjoy $0 Selling Fees on the next 10 items you list and sell ($0 Insertion and Final Value Fees) Learn More - Sell For FREE on eBay- Available at ebay.com.au10/11/20 00:00:00 AEDST20/1...

I recently placed a sales ad and didn't sell and at the end of the 7-day period, my ad was automatic

I recently placed a sales ad and didn't sell and at the end of the 7-day period, my ad was automatically placed for another 7-day period without me asking. Wil I be charged for this? I did want to delete it and try on another site so, if I do this, h...

Person who bought an item from me on eBay is re-selling the item using my pictures. Is that allowed?

buyer wants a refund on item after I’ve already sent it

A buyer who purchased one of my items messaged me saying they wish to cancel the order and get a refund as their son has purchased items via their eBay account without their permission. I’ve already sent the item with tracking included. How do I go a...

Sold electronics to happy buyer. Buyer discovers item is now on sale elsewhere and wants refund?

Not sure what to do here as it seems like eBay is all about favoring the buyer in almost every situation. I sold a smartphone brand new to a buyer just a couple of days ago. The handset was new, comes with proof of purchase/warranty, is factory seale...

Sell to a specific buyer

Hi Everyone,Many moons ago I bought some prepaid satchels of a seller who must have had a ebay store as they had all manner of satchels and post items.Not sure if I bid or the bundle was a buy it now or I inquired about a different bundle than the on...

INAD - four months after sale.

I received an email from Paypal two days ago which stated that: "A buyer has sent you a message regarding the payment that was made to you on 16 July 2020. The buyer indicated that the item received is different from your original description. Please...

I received negative feedback for a transaction that never happened.

Its pretty simple, or so you'd think. The winning bidder didnt pay me via the method that was stated in the Description, he used PayPal. My Paypal wasnt up and running properly yet, and after some 10 days of his shennanigans, i had to cancel the tran...

eBay Postage Label Printing Bug - "Error creating label: Changes to the buyers address..."

Last night I encountered the following error message when trying to print an AP label through eBay's online interface: "Error creating label: Changes to the buyers address are not permitted for services paid by monthly invoice, please restore the ori...

Click & Collect - Some help please - other couriers & labels

Greetings,I am having some issues getting my head around click & collect and would appreciate some guidance if possible.A large part of the items that I offer meet the dimension & weight guidelines, so no issue there. I used click and collect some mo...