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A buyer wants a refund as she did not change her address and its gone to the address given when orde

I was contacted by a buyer who had not updated her current address. The parcel was posted to the address given but apparently is being returned to me. I have not received it yet.She now wishes me to refund her and not resend it to her new address.I w...

Can I get 4 defects removed that are me ending the listings and relisting differently?

I have 5 defects that have made my seller level 'below standard'. Only one is a refund for being out of stock/item was missing. The other 4 are listings that I ended to relist differently and try to sell better. I didn't know that ending a listing is...

Resolved! Hi, I am trying to list an item for sale and need to delete the "Compatibility" section

Hi,I am trying to sell an item and added the 'compatilibity section' to my advert. I now realise this was a mistake and want to delete the info I provided there. I have tried several times to no avail. Can someone please advise me on how to delete th...

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  • 2 replies
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how do I get a refund for an unused label after the 5 days???

I have just sold my second thing on ebay and the label cost was $54 more than the estimate given by Australia post through the ebay site. I was not prepared to pay the extra and neither was the buyer so I cancelled the transaction. I inadvertantly wh...

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  • 369 Views
  • 5 replies
  • 0 Helpful

Does anyone have any idea how to contact ebay au support please?

Does anyone have any idea how to contact ebay au support please? The ‘contact’ at the bottom of the help pages disappears when signed in and if I try when signed out it takes me to the chat options page but every single one results in the same "Unfor...

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  • 537 Views
  • 8 replies
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It would appear I now have to make a decision, do I stay with Ebay or leave? Ebay forced new payment

Ebay is telling me, to continue on Ebay, I MUST accept their new payment structure and will not be able to use my PayPal account anymore. More over, their new overall fees are more than my current Ebay and PayPal fees combined. Whilst Ebay has been a...

Under your new policy does this mean that an established private seller of can no longer sell coins

Under your new restrictive policy does this mean that an established private seller who has been selling coins via the site for many many years with a 100% record can no longer do so ???? Is this correct ?? if so why? I am sure many other non busines...

Resolved! How long do I give a buyer to pay for the auction they won?

It will be a week tomorrow since the auction ended, and I've noticed in their feedback another seller put in positive feedback saying "Still waiting for payment" So I'm not feeling overly confident about this sale. How long do I give this buyer befor...

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  • 336 Views
  • 3 replies
  • 0 Helpful

What should I know when selling phone cases on eBay?

Hi eBay communityI'm planning to start selling phone cases on eBay Australia this year. My plan is to import them from China and starts selling domestically within Australia. For selling phone cases, I'm wondering if you guys can share your experienc...

User avatar by • Community Member
  • 1292 Views
  • 12 replies
  • 0 Helpful

Seller wanting ridiculous proof of faulty item

I purchased a small alarm clock. Problem was that it went through a set of 4 batteries every 2-4 days, so was proving very expensive. I advised the seller, who promptly asked me to 'send a video showing the problem'. I went back and forth a number of...

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  • 775 Views
  • 12 replies
  • 0 Helpful
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