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More Knowledge. More Possibilities.

Seller Centre has answers you can trust for all your selling questions.

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Seller limit frustration

I have great feedback (100%) but hadn't used eBay for a while as I have been a caregiver to my parents for over 4.5 years. My parents have now passed and it's time to sell a lot of their goods, however eBay is only allowing me to sell 1 thing a month...

Resolved! Chargeback ruled in buyer's favor, now what?

Need advice. So I sold a really expensive item ($1300+) and the buyer filed a chargeback through the bank as "unrecognised transaction". I'm with managed payments so I don't think this was through Paypal. So I submitted delivery details as well as pr...

User avatar by • Community Member
  • 2784 Views
  • 19 replies
  • 0 Helpful

Resolved! How do I get genuine help about my seller level being dropped?

My seller level has been dropped because of some returns I have had. I didn't pay attention as I didn't realise the importance of the way eBay marked the return cases. I have one case that was not evaluated properly and the seller attempted to use an...

latest promotion

can someone tell me if this latest promotion about 10% back is free to list ifor people without a store?It does seem so as I have listed 2 and it isnt showing fees..thanks everyone

User avatar by • Not applicable
  • 698 Views
  • 8 replies
  • 0 Helpful

A buyer wants a refund as she did not change her address and its gone to the address given when orde

I was contacted by a buyer who had not updated her current address. The parcel was posted to the address given but apparently is being returned to me. I have not received it yet.She now wishes me to refund her and not resend it to her new address.I w...

Can I get 4 defects removed that are me ending the listings and relisting differently?

I have 5 defects that have made my seller level 'below standard'. Only one is a refund for being out of stock/item was missing. The other 4 are listings that I ended to relist differently and try to sell better. I didn't know that ending a listing is...

Resolved! Hi, I am trying to list an item for sale and need to delete the "Compatibility" section

Hi,I am trying to sell an item and added the 'compatilibity section' to my advert. I now realise this was a mistake and want to delete the info I provided there. I have tried several times to no avail. Can someone please advise me on how to delete th...

User avatar by • Community Member
  • 294 Views
  • 2 replies
  • 0 Helpful

how do I get a refund for an unused label after the 5 days???

I have just sold my second thing on ebay and the label cost was $54 more than the estimate given by Australia post through the ebay site. I was not prepared to pay the extra and neither was the buyer so I cancelled the transaction. I inadvertantly wh...

User avatar by • Community Member
  • 392 Views
  • 5 replies
  • 0 Helpful

Does anyone have any idea how to contact ebay au support please?

Does anyone have any idea how to contact ebay au support please? The ‘contact’ at the bottom of the help pages disappears when signed in and if I try when signed out it takes me to the chat options page but every single one results in the same "Unfor...

User avatar by • Community Member
  • 544 Views
  • 8 replies
  • 0 Helpful

It would appear I now have to make a decision, do I stay with Ebay or leave? Ebay forced new payment

Ebay is telling me, to continue on Ebay, I MUST accept their new payment structure and will not be able to use my PayPal account anymore. More over, their new overall fees are more than my current Ebay and PayPal fees combined. Whilst Ebay has been a...

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