eBay

Buyer Cranky over Postage Fine

We got an angry message from a buyer today who had been charged a fine for underpaid postage on an item they claimed they had bought from us. She even sent a pic of the envelope with the AP fine sticker on it. She wanted us to pay the $2.20 fine she ...

Is it safe to ship the item before money is cleared? 1st time seller

Is this the real photo of the tickets, as they say they are in section 33, not section 25. Meaning?

the buyer is asking this question. What are they referring too?

More categories added to update with MPN for multi-variation listings

So I just got an email stating there are new categories that now need part numbers etc. The list is huge. Nice timing right before christmas.

Buyer confusion over click and collect

Ebay just added this to my free listings a couple of days ago and the first two queries I received from buyers is whether they need to use click and connect to get free post or not. ie they are unsure as if home delivery is also free post.. As yet I ...

How to win? - factual observation

- If your sales are down, try to remove the Competition. (This is a plain business 101 fact ). I do not personally subscribe to this behaviour.- Report any violation of ebay's wonderful world of Policies, no matter how small in order to get the compe...

Anyone else experiencing slow sales? Or is it the neg?

The past week for me has been extremely slow. I was quite busy up til then and now nothing, dead. I received a neg about a week ago and I'm wondering if this is the reason. Or are others having slow sales also?

How do I add a new user id to an existing account?

Broken Thermometers

For the 2nd time in a few weeks, a customer has requested a refund stating the thermometer I sent them arrived broken. Previously I wrapped them in cardboard and then inside a bubble mailer. After the first refund I started putting thick foam around ...

Leaving a message on my listings

Hi all, just wondering if someone could advise on how to leave a message on my listings please. I have seen the message "seller will be away form...date to date" it appears to be an official ebay note and I woul dlike to add it to my listings. Thanks...

Why did I open a "Cancel transaction case"?

This is completely stupid - a buyer decides after winning an item that he really doesn't want it and asks me to cancel the transaction - which I reluctantly do. Then the buyer refuses to respond to eBay's message confirming that he wants the transact...

BEWARE SELLER is responsible for Customs duty WITH PACK AND TRACK INTERNATIONAL

I have just picked up my first International Pack and Track form from the post office, and I have to sign that '' I accept any liability for any costs including customs or exercise duty which may be imposed by Customs'' so that makes me liable for an...

Positive feedback, but it's not for me

Hi, I have received a positive feedback but it is definately not for me. It's states "the aquarium filter is brilliant etc...." But I have never sold that item. Would you call the buyer and let them know or just leave it......just curious as to what ...