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Seller Claiming an item they bought not genuine

Really need some help with this one fellow ebayers!My daughter won a pair of unisex Raybans in a competition in the Uk. The Raybans appear to be a superseded model.She has never worn them and has both the case & the box for themWe advertised them, IN...

User avatar by • Community Member
  • 1899 Views
  • 12 replies
  • 0 Helpful

Do you need to send an invoice to buyer?

Am new to selling on Ebay and have sold an item (free postage) under a different ID - do you have to send an invoice to the buyer? I was reading on past posts that some sellers don't but just wanted to check as couldn't really find any useful info on...

Ebay gives refund because item was late

I'm at a loss here. Ebay has just refunded in full (without asking for the item to be returned) because the item was "LATE" acording to ebay's schedule "Get it Free & Fast by ???" Despite the attached note saying delivery might take longer in peak pe...

User avatar by • Community Member
  • 6146 Views
  • 57 replies
  • 0 Helpful

What does this message from eBay mean or is it all just more hype?

I received this message today from eBay. I am but a newish seller but for the life of me I do not understand what it means.Nothing appears to have changed and I am still on 21 day holds despite positive buyer feedback.Is this just hype............. T...

User avatar by • Community Member
  • 1462 Views
  • 12 replies
  • 0 Helpful

Is This a Scam or is it Legit?

Hi, I have an item listed and someone from South Africa has asked to buy it and said to send them a paypal invoice and they want to have me send it to South Africa. They are a new ebay account. It sounds dodgy but I am wondering if they have my bank ...

User avatar by • Community Member
  • 1452 Views
  • 9 replies
  • 0 Helpful

Resolved! Is this a scam or is it legit?

Hi there,I have recently sold an item and received this message from the buyer (not showing the e-mail in case it is no a scam): "Hi Mate, Am the winning buyer of your lovely item, I will like you to contact me via xxxx@xxxxx.com so we can sort out p...

User avatar by • Community Member
  • 2269 Views
  • 5 replies
  • 0 Helpful

Help Needed - International Listing

Hi there, hoping a eBay expert may be able to help me with a bit of a unique issue. Quick Background : I sell collectable cards (low cost, high volume and variety) and currently list on eBay Australia. Recently I have been wanting to grow my business...

Seller claims item not working but it is?

Hello knowledgable sellers, I am a newish seller that needs some advice please. I sell Yamaha music keyboards and am a registered Yamaha reseller. A buyer purchased a keyboard then claimed the USB function did not work and wanted to return. I sent hi...

Resolved! no seller protection on an echeque?

Hi guys, Got a quick question, i sold an item and the buyer has paid via echeque, on the email it says Note to sellerThe buyer hasn't sent a notePostage/Despatch DetailsNo DetailsSeller ProtectionSeller Protection - Not Eligible Does this change once...

User avatar by • Community Member
  • 394 Views
  • 2 replies
  • 0 Helpful

How stupid paypal "experts" can be.

Yesterday I sent an email asking paypal about paying for return of item after my case was in my favour due to a sellersending a used item instead of brand new.I felt I should not pay for something I did not cause.What I got back was a genericemail st...

User avatar by • Community Member
  • 661 Views
  • 6 replies
  • 0 Helpful

Fees

Hi ... I have been selling on ebay for a few years now ... just a few things now and then. After a long break from selling I started up again about 2 months ago. Low price items ... mostly preloved womens clothing and homewares.... Recently it was br...

Resolved! a tricky one for sellers and the customer

Ok folks heres one for you, before ebay put the money back guarantee opon us i was selling, now in my listings i had no returns, now if i where to sell again ( not likely) and a buyer opened a return on ebay for item not as described, basicly i have ...

User avatar by • Community Member
  • 890 Views
  • 9 replies
  • 0 Helpful
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