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Forum Posts
Resolved! Should We Refund This Buyer? Advice Please. :-)
Buyer purchased a vintage brooch. It was in good condition and carefully packed, so no damage in post. 14 days later they emailed and said that the latch was broken. As usual, they tested the waters for a full refund, plus brooch. We said, no. But th...
Item sold via "Purchase Now" - buyer not responding
I recently had an item sell very quickly at the "buy it now" price which ended my auction before anyone had a chance to bid.The buyer is completely non responsive. I understand that 4 days is the accepted wait time before I can take the matter furthe...
Buyers saying they can't bid on my items
Can anyone help with this issue. A few buyers have contacted me and said that they were not able to bid on items that I had up for auction and received a message from ebay saying that they had already purchased the maximum amount of items from me for...
Resolved! Wants to pay a month later
Ebay need to educate members like this. Edited for obvious reasons. " hi i put a bid on this item and won the bid.i went to pay for it but it comes up that this item is not available.can u please contact me on ************* thanks. " My response"Hi, ...
postage calculator in my listing
can anyone tell me how I include a postage caculator in my listings so buyer can imput their poist code and get a delivery charge for that postcode
Odd situation
Woke this morning to six identical messages from the same Buyer wanting to BIN one of my auction items. As I was going through the 6 messages and responding I received another 3 of the same message. Was happy with their offer so changed it to BIN, an...
Chinese products flooding our market
As a new seller, I'm frustrated with the amount of Chinese sellers taking all of the best match spots on Ebay.com.au. I noticed that there were Chinese sellers (thousands of them) selling bracelets (to name but 1) for $1 Buy It Now - including free p...
Cancelled Transactions and Defect Rate
I have had a number of customers who live overseas attempting to buy items from our store. We don't ship items outside of Australia and all listings reflect this. Therefore when a customer buys an item I cancel the transaction and mark the reason as ...
EBAY have started to re-list my items even though they have been set up as 'Good until cancelled'.
Ebay have started to re-list my items automatically thence chraging a fee for every one, so far 41 items have been re-listed by Ebay even though everything is listed as 'Good until Cancelled" Why?
Australia Post Insufficient postage
This is a picture of a letter sent to a customer (that they took) and had to pay a fee to get the item. The "letter" is under 50g and under 5mm (the compontents contained are 3.5mm accross the longest width) and I passed the item over the counter at ...
Resolved! How to sell piano for around $1675 in an auction listing?
I just had a piano listed for 10 days under the buy it now/best offer listing.The buy it now price was $1755.I had 9 watchers and only 1 offer that was too low.It didnt sell.I now have to relist it and try to make sure I sell it this time.I'm going t...
Buyer has asked to have their order sent to a different address
Hi all, hoping someone can give me a bit of an idea on what to do to cover myself here.I had someone purchase a dress and then message me asking if I could send it to "such and such name" at "such and such address" instead of their registered address...
refunds
Hi Can ebay remove money from my paypal to give buyer a refund with out my say so finger crossed Matt
