buyer change of mind

[albatross_trading]

Sold an item. Posted the item straight away (long walk to the post office in the heat).

As I open my email upon returning home I find they'd like to cancel the order. Doesn't suit after all.

Try to ring the post office, but put in queue. Hang up when I realize this will cost me more than the item plus postage.

Is it still possible for a buyer to just write 'Return to sender' on the unopened package and avoid the return postage fee?

(This is what you get for being snappy with the postage, sigh.)

Thank you

[harley_babes_hoard]

I don't think you can do that anymore. It was mentioned on the boards that someone was charged for the return post.
I would just tell them sorry but it's already been posted. Tell them they could always resell it on ebay and you will permit them to use your photos and description if they wish.

[albatross_trading]

OK thanks for that.

[pennyforum14]

I believe they can refuse delivery of the item and it will be returned at no cost, but if they accept it, or if it is safe dropped in their absence, they cannot then return to sender without someone paying.

[springyzone]

What Harley said.

You've gone to some trouble, wrapped the item, even walked and posted it, I don't actually see why you should cancel it.

Just tell them it is already on its way.

[phorum_junkie*]

If they paid before they changed their minds I would just tell them sorry but it is already on the way to them and if they would kike to return it after delivery I will refund them the item cost only as that is my return policy.  If they try to open an item not as described dispute you have their email saying they have changed their mind to back up your case for only refunding the item price.

[digital*ghost]

I've had lots of large letters marked RTS (unopened) and they are always delivered back to me without any issue, but recently an express parcel was not delivered in the promised timeframe so when my buyer did receive it, they refused delivery (at my request, since they had already received replacements) and it made its way back to me with a sticker on it that indicated AP wanted to charge me (they didn't end up doing so, because I would have had a fit if they tried, since it was AP's fault the item didn't get to where it was supposed to etc  ), so it might apply to parcels but not letters (the sticker also says that it's not applicable for eParcels, but I think those costs are charged to the sender's account). 

[typhoon4u]

I had a parcel (ebay satchel) returned last week with no charge.

Had written on it "RTS, Not at this address". By the current resident I imagine.

[robinsonmarineparts]

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@albatross_trading wrote:

Sold an item. Posted the item straight away (long walk to the post office in the heat).

As I open my email upon returning home I find they'd like to cancel the order. Doesn't suit after all.

Try to ring the post office, but put in queue. Hang up when I realize this will cost me more than the item plus postage.

Is it still possible for a buyer to just write 'Return to sender' on the unopened package and avoid the return postage fee?

(This is what you get for being snappy with the postage, sigh.)

Thank you

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We can't win. lol

[albatross_trading]

The update is that it seems I'm dealing with an honest and apologetic person. They have received the parcel and are going to return it monday.

I'm being positive.

Thanks for the replies.

Now I've got ANOTHER one who bought 2 instead of one. And paid, paypal. I thought there was a function to adjust the invoice, but perhaps not since they already paid.

What is the best way to go about that one without upsetting the system.