buyer making an odd request

[chris.collect]

I sold two items and sent out one invoice with combined postage.  Now the buyer is saying she's having trouble paying on her mobile and asking if I could send out 2 invoices for each item or give her my PayPal account so she can pay direct.

I can't send out 2 invoices, they are combined and I've never heard of giving out PayPal account details.

What do I do?

Thank you

[imastawka]

The 'glitch' is the app.

Tell your buyers they need to go to the full site via their phone's browser

and stop using the app.

Then they can pay via their phone.

[munchkin83munchkin]

Thanks for that.....I was always wondering if the glitch was with me or the iphone.  So it's not the actual iphone or ipad it's only if they use a particular app?  That has cleared it up for me - thanks

[imastawka]

In particular the ebay app.    It is notorious for not allowing payment

on a combined invoice.

See Tippy's post previous to yours.

She explains it better than me   

[amber-eyed-girl]

I only have a phone. No PC.

I ditched the eBay app ages ago. It's lousy for buyers.

I have never had an issue paying for combined invoices on the phone using either the mobile view or classic/desktop view, in the browser. That is the way to go 🙂

[bakeandfry]

When you send a phone user an invoice, they will recive the invoice in there email addy, ask the buyer to touch the blue rectangle part in invoice that says pay invoice (or ssys something like that)
Once they do that it will automatically send the phone user to the nessasary part to pay.
This saves the phone user having to log into ebay and then going to full site and then trying to work out where they have to go (navigating full site on phone can be a pain if the phone user doesn't or hardly goes to full site)