buyer open case Item not received, but the parcel has been waiting for her at LPO still there

[denovo2008]

Buyer open case - ITEM NOT RECEIVED,  and demand reimbursement, however, when I (seller) spock to buyers LPO and discover that the parcel is awaiting for her to be pick up and wrote to her (buyer) she accuse me of been nasty, also I asked her to return to me with proof of received parcel, she never returned to me .

The case is still pending , I am really wonder  what are my rights as seller

[twyngwyn]

From memory, I think the P.O. will only keep it for 10 days, before returning to you.

This has happened to me....my buyer said that she was never 'carded'....so she ended up paying 2 lots of shipping.

What does the tracking show?

[denovo2008]

Okay, I will see what happened. ebay holds my pay.

[shiver_me_shrimp]

Buyer needs to check her email spam folder. I had a parcel delivered the other day and they didn’t card it, they emailed instead.

[zanadoo_56]

I'm guessing the buyer doesn't have a MyPost account? 

Frankly it's a must for anyone getting most of their parcels delivered by Aust Post.  Sometimes I get emails from AP about a purchase on its way.  Sometimes it's a seller listing the tracking number on eBay that alerts me....and sometimes when I login to include that tracking number on MyPost, it or some other purchase I hadn't got any tracking info yet is already on there!

I'm not a seller but I can't see how this issue is your fault if you provided tracking...and your details about verifying where the parcel currently is.  Some buyers just leave me stunned at times.

[paper-jack]

When I get an email from MyPost advising me that a parcel I've sent is waiting to be picked up, I wait a week and if still at the local PO, send the buyer an email with " just in case APO forgot to leave a card etc" and advise them where parcel and APO's deadline. Usually picked up same or next day.

As some of my items are fragile the less time they spend at a PO the better. I've seen a postal worker walking on top of a pile of parcels on the floor behind the counter - she is a tiny lady but .........