buyer returned item but not delivered to seller

[southdown665.9]

buyer returns  damaged item  but has not  been received  by seller,  tracking shows parcel has stalled & remains undelivered for 3 weeks & buyer now wants the refund  but item is still not delivered.  Ebay return policy time  has expired  &  buyer can ask Ebay to step in anytime now ... what to do? Ebay is **bleep** cant even contact them  auto assistant is rubbish & just goes in circles.  

[countessalmirena]

Use Live Chat during business hours.

Type in something like “I want to speak to a human”. You may have to type that a few times.

Good luck.

[*casey*]

For the prices of the items you're selling / sold, when you get to the automated assistant, I recommend you ask to speak to a supervisor