buyer says item not received.....

[essendonfanau]

I sent a buyer an item they won about 2 weeks ago. Today the buyer opened a claim on Paypal without even emailing me stating the item hasn't arrived. With this item i offered free regular postage. As the item sent is classified as a "large letter" with Australia Post the post office places stamps on the envelope, therefore the post code of the item is not listed on the receipt. As the postcode is not on the receipt I do not have evidence the item was sent.

So what do I do? With Paypal protection will they instantly refund the money to the buyer?

With all my buyers I am very prompt with sending he items within 2 days of receiving payment. It upsets me that Australia Post failed to deliver this item to my buyer.

What do I do?

[davewil1964]

The risk you take with sending by a method that doesn't comply with Paypal compliant protection is that you may well get the odd non-receipt. As you have no proof of postage to the buyer's address, you will have to wear it.

Your choices are to either price yourself out of your market by charging Paypal compliant postage, or to accept that the odd item might go astray.

I choose the second and I am well in front.

[purplespoilz_au*]

This has also happened to me

Unfortunately, because you send it with stamps on it, you have no proof it was sent, and the only choice paypal give you once a dispute has been raised is :  provide the tracking number, provide proof it was received, or refund the buyer

You will probably have to end up refunding them, there is not much you can do about it.  If you listed the article with tracking, then probably no-one weould buy it.

It's the price you have to pay for sending items with no tracking - occassionally they do go missing

[phorum_junkie*]

If you don't want to refund for items not received then you have to send with tracxking that qualifies for Paypal seller protection. Fir large letters that means registered post and for parcels the most cost effective method is click & send.

For items under $10  I just use ordinary large letter and for the one in a few dozen that goes astray I just replace with reg post or refund.

Anything over an amount I am not prepared to take the risk I send registered or click & send.

[elmstamps]

you may be well in front but those crooks are increasing!

[elmstamps]

Do as I now do:

Ask for payment internet bank transfer or if they still want protection of Paypal make them pay for it by placing a $4 levy on payments that way.

That way they can still get the cheap postage if they are will to take the risk

or

they pay the extra for the decreased risk.

Seems fair to me!!!

[coast_golf]

Ask for payment internet bank transfer or if they still want protection of Paypal make them pay for it by placing a $4 levy on payments that way.

Unfortunately that is against eBay policy and you'll find yourself with a policy breach if someone reports you.

[essendonfanau]

Thanks for your replies and help everyone, it's greatly appreciated.

[elmstamps]

coast_golf, could you please direct me to the rules.

[davewil1964]

https://www.paypal.com/webapps/mpp/ua/useragreement-full?locale.x=en-AU

Specifically -

11. Receiving funds

11.1 If you receive a notice that a payment has been sent through PayPal to you, you cannot access those funds until you open an account. Your account must use the email address you received the notice to.

Obligations when receiving funds

11.2 If you receive funds through our Services you must:

1. Pay any applicable fees for receiving the funds into your account;

2. Not ask the buyer to send you the payment through a Personal Transaction if you sell goods or services; and

3. Not impose a surcharge or any other fee for accepting our Services as a payment method.

   Pays to read the fine print.