buyer want me to send to different address than ebay and paypal what to do

[shoptilludroptara]

hi

not sure what to do buyer sent email to my private email not through ebay message

said to send to different address as they forgot to update paypal address

i checked address thats in paypal and ebay they match the address i got

but they say they moved a few weeks ago and want me to send to new address(not paypal or ebay one)

what to do as im not sure we both covered with paypal and why not send message through ebay

please help tara

[*crikey*mate*]

I don't think that you can send an invoice for an item that is technically now not sold.

Have you let your buyer know what you have done? ie the refund? Have you instructed them that they will need to repurchase the item once they are satisfied that their details are correct and updated?

I wouldn't send an invoice for anything until day 2 or 3 anyway unless you need to combine postage/adjust postage price, as most people remember that they just bought something. An invoice is really just a subtle way to say to someone "oi! would ya mind paying for this item before I open up an UID on day 4 and make you really cross at me?"

[putney32]

yes resend the invoice so they can go thru chekout again

[shoptilludroptara]

hi

thanks all finally all fixed up

although i think myself and buyer have been too confused but now relieved

all re-paid with right address

at least i know what to do if it happens again lol

hope not...

tara

[*crikey*mate*]

Good to hear it has all worked out for you.

[phorum_junkie*]

One of thae advantages of being at the computer when something is paid for so you can go straight to click & send and process the label then if they contact you after that you can say so sorry but it has already been processed the tracking number is: XXXXXXXX

[thecatspjs]

Mmmmm I can only assume that PJ is joking or her posting ID has been hijacked with the advice she has given.

Even if I had processed a label and a buyer advised of address change after their purchase and payment, I would never respond to a buyer in such a fashion nor suggest others should.

[thecatspjs]

+ if I had not posted the item that is ^^^^

[justcobra]

Do not bother with the shifty buyers.Block the sale by putting them on the restriction list. Do not trust these buyers who should know the rules.

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@iamanark wrote:

Ask them to update the address and then you can send the items ... do not send until they do so, as you will not be covered by Paypal ... you could end up losing the item and your money !

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[imastawka]

Sheesh.  

I would hope they've worked out the problem in the nearly SIX YEARS since the problem arose.

Please check the dates before dragging up old threads.