chargeback

[***super_nova***]

So, it happened!  Just got message from PP that somebody has made a charge back for $340 for something sold in mid February; they claim unauthorised use of CC.  I answered it with the C&S tracking info, and mentioned the fact they left positive FB. 

Howerver, I am bit concerned because when I looked at the tracking it shows as still waiting at the PO.  Obviously, they have collected it, but it is bit worrying that AP does not update the info when they did sign for it. 

I have also messaged the buyer that unless they stop the chargeback the matter will be handed over to the Fraud Squad. 

Will keep you posted 🙂

[foxette-in-sox]

Ring AP & make sure it WAS signed for on delivery & ask why not updated on website.

[kopenhagen5]

😮

Well at least it happened to someone with nouse.

Very keen to hear outcome. Good Luck Clarifying 🙂

[songqi13]

same thing happen me long time before

my company not win paypal claim or police claim because real ebay person not bad people

police tell card used by bad person to buy items and run away from same house and make big trouble for real ebay person

real person find out problem many week later when get card papers from bank to pay

my company loose money but claim for loss to taxmen at end year so not loose in end

[***super_nova***]

Ring AP & make sure it WAS signed for on delivery & ask why not updated on website.

I have emailed AP asking why it does not show as collected; although I know the answer, simple, they did not scan it. X-(   There was another couple like that; I occasionally  check tracking just to get an idea how fast is delivery to some areas, and I saw that some items are supposedly sitting at the PO couple of months later, when I know they are NOT, as the buyers left very lovely FBs  🙂

It is just not good enough, when you pay for signature, on line tracking & extra insurance for expensive item, and they do not do such a simple thing as run the scanner over it when it is collected.

I guess I  am lucky that having few hundred dollars impounded is not going to make any difference to me; however I can sympathise with people who would be counting on the money.  But it is still annoying; I have other things to do than chasing this up.

[centrelinegraphics_cg]

Just to let you know that I received a cc chargeback via PayPal a couple of months ago and even tho PayPal 'fought' on my behalf i lost the case. I sent to the address that came through PayPal, sent by trackable means, showed as delivered to the address, the customer left me postitive feedback but still the customer won. So they got their money back and a free hoodie. I was so angry (and still am). PayPals Seller Protection is a farce. They couldnt even tell me why I lost. I supposedly followed all PayPals rules to be protected and it was for naught.

Good luck and I hope you win.

[kustomizer99]

This happened to me a few years ago - -the buyer was in the USA. Firstly the buyer claimed the item never arrived, and PayPal froze the funds in my account. After I proved that it HAD arrived and was signed for, Paypal still wouldn't release my money and I had to involve the Finanical Ombudsman.

So my funds were released, but almost immediately the buyer issued a chargeback and Paypal froze my funds again. I had to go back to the ombudsman again.

Anyway, after about five weeks of this nonsense I got my money and the buyer got kicked off eBay. Thanks again to the awesome bloke who helped me out with this... Owen, you there?

Key message - - go to the Financial Ombudsman.

[digital*ghost]

Howerver, I am bit concerned because when I looked at the tracking it shows as still waiting at the PO.  Obviously, they have collected it, but it is bit worrying that AP does not update the info when they did sign for it. 

The online tracking is largely irrelevant, though, as long as it shows it was scanned into the system, then all you need to give PayPal is proof that it was sent to the right address and you should qualify for Seller Protection.

(Just as an aside, the fraud squad is unlikely do anything unless the buyer gets their money back from you and refuses to repay it, after a specified period of time). 

[***super_nova***]

The online tracking is largely irrelevant, though, as long as it shows it was scanned into the system, then all you need to give PayPal is proof that it was sent to the right address and you should qualify for Seller Protection.

That is what I thought too, but when looking at PP info about CC chargebacks they talk about proof of delivery (NOT postage) and the best is to provide the copy of the signature!!!  Looks like it is going to be a long process; if all else fails there is always the ombudsman.

I know that the Fraud Squad will not get my money back; just hope that if a kid put the item on her parents CC, they will realise that they have a choice to stop the chargeback or have charges laid against their daughter.

[***super_nova***]

New development 🙂

Message just came through from the buyer:

"Hi,

Thank you for emailing me about this situation.

Unfortunately, my PayPal account is hacked around the same time that I made my purchase through you and PayPal have locked down my account while this is being looked at. I believe that what this means, is that all money that was sent through my PayPal account at that time is now being recalled and held pending the investigation.

I have receiving the item, thus positive feedback.

I am trying to getting to the bottom of this as soon as possible.

I am very sorry for all the inconvenience this causes you.

Regards,

XYZ"

If I was in her position I would have contacted all the sellers before they heard from PP, we will see.......