from the not so helpful help centre
"I would like to share with you that there is issue going on site because of which many other members are also facing similar problem. As of now, we are forwarding details of affected members to our team so that it can be get fixed soon for our valuable members. I will add your details to the affected members list right away. Rest assured, the technical team is already working on this on priority. We are eager to see that this issue is resolved as soon as possible for you. I really appreciate your patience and understanding in this matter."
