does this happen to you?buyer insisting on feedback asap

hi

 

im finding this weird never had this before

 

a buyer keeps emailing me over and over several times a day

 

saying they paid me so leave them feedback now

 

they only paid on sunday night

 

and i post usually in 2 working days(but had a double shift so didnt get it done today)

 

will post tomorrow

 

but i always leave feedback once i know item arrived safely

 

just the way i do things

 

emailing me over and over telling me to leave feedback asap annoys me

 

i wouldnt do it to a seller or buyer

 

tara

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Re: does this happen to you?buyer insisting on feedback asap

As a buyer, I can tell you that the most frustrating thing, the most worrying thing, is when you send an email or message to a seller or company and get no response.

 

I'm not trying to tell you when to give feedback, but if you are getting constant messages, respond, and respond politely. Respond to each and every message.

I liked the sort of response from Digital Ghost. I would probably change it slightly, I will show my bits in red. The reason I changed the second bit is because it is your right to decide when to give feedback, but I don't think you will achieve a thing to tell this buyer so, you will only put his or her back up.

 

Digitial ghost wrote:

Dear [buyer],

 

Thank you for your messages regarding your concerns, please don't worry, your item will be with you shortly.  I am happy to provide you with the following details.

 

I will be posting your item tomorrow (Wednesday 2nd of October), which is within the postage time as noted on the listing. You should receive an email updating you on the postage status of your order, which will include tracking details and you will then be able to check the delivery status via [website] [only add that info if the package will have a tracking number].

 

I can assure you that I both understand and respect that feedback is important, and I do leave it for all successful transactions. The way I do it is this. As soon as I know the item has been delivered safely, I will leave feedback. Thanks again for your purchase, if you have any concerns regarding anything else, please let me know.

 

Kind regards,

[Seller]. 

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Re: does this happen to you?buyer insisting on feedback asap

hi

 

just got another one

 

now the email say have you posted my item yet?

 

its not even been 2 full days since payment

 

real pushy.i know others dont post some for 5-7 days

 

i try to asap but work cuts in sometimes

 

and i like to do all mine over the counter

 

not just put in red box

 

tara

 

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Re: does this happen to you?buyer insisting on feedback asap

Calm down...

 

Contact eBay.

 

 

 

 

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Re: does this happen to you?buyer insisting on feedback asap

hi

 

sorry shouldnt vent was still upset from earlier

 

when the new postman decided to bash on my loungeroom window

 

instead of knocking on my front door scared the heck out of me

 

very late delivery after 5pm(he said he couldnt find my front door)

 

and then to continue getting these emails i just flipped my lid(LOL)

 

tara

 

 

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Re: does this happen to you?buyer insisting on feedback asap


@this-way-up wrote:

Calm down...

 

Contact eBay.

 

 

 

 


About what?

 

Tara, some buyers seem to think that buyer's feedback is relevant, and that if they've paid they deserve it. They also seem to think (regardless of your terms) that items should be posted the same day, even if (as was the case here yesterday) it's a public holiday or they buy in the evening.

 

I wouldn't sweat it, except to note that you will probably get a neg, and I suspect if you check the buyer's feedback left you will find they have left a few.

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Re: does this happen to you?buyer insisting on feedback asap

Hi Tara,

 

Yes...I know...Some days are just full of total...fmmfffmmWits 🙂

 

If it helps at all...just think of this clown thumping his fist on his computer desk making all sorts of noise...Imagine he is knocking over his jar of peanuts in his rampant keyboard tapping....Think of him spilling his pressious bong water...and think of his faithfull wife sitting there saying "yes dear"...

 

Just contact eBay and let them deal with it...BUT...

 

If you really feel that you need to reply....Do This !! ... Reply with ---- You will like this --- Acknowledged

 

Yep...bewtifull is it not ?...I know that the urge to reply is strong....so if you must, just reply with the single word.... Acknowledged.

 

 

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Re: does this happen to you?buyer insisting on feedback asap

hi

 

i hope i dont get a neg got 100% feedback

 

buying and selling

 

oh well i guess i cant please everyone

 

gonna relax and do some online shopping it usually relaxes me

 

need a few more items for christmas pressies

 

tara

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Re: does this happen to you?buyer insisting on feedback asap

TBH, one of the reasons I leave FB on receipt of payment is to avoid the messages from buyers who think it's ok to dictate to someone else when a voluntary action (leaving feedback) should take place (seriously, it gets up my nose quite a bit Smiley LOL ).

 

Personally, I would just reply calmly, factually, and try to leave no room for negotiation, as it were. Depending on the item, I may also fork out for registered / signature on delivery if not already included. 

 

eg, something like...(which you are free to use, edit or disregard as you see fit Smiley LOL The email updating the postage status is auto-generated by eBay and sent to the buyer if an item is marked as posted. If you have a tracking number, add that to the item in your sold list and it will automatically update as posted). 

 

Dear [buyer],

 

Thank you for your messages regarding your concerns, I am happy to provide you with the following details.

 

I will be posting your item tomorrow (Wednesday 2nd of October), which is within the postage time as noted on the listing. You should receive an email updating you on the postage status of your order, which will include tracking details and you will then be able to check the delivery status via [website] [only add that info if the package will have a tracking number].

 

I can assure you that I both understand and respect that feedback is important, and I do leave it for all successful transactions, however, in return, please respect the fact that the decision when to leave it is mine. Thanks again for your purchase, if you have any concerns regarding anything else, please let me know.

 

Kind regards,

[Seller]. 

 

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Re: does this happen to you?buyer insisting on feedback asap

hi

 

yes i was just checking the price of adding tracking or registered post at my expense

 

and yes i did send a polite email congratulating them on their win

 

and thanking them for their pymt

 

i also let them know about postage and that i will tick posted on ebay

 

so they will be kept informed

 

i also explained that i always leave feedback once item received safely

 

so thats all i can do.

 

will just wait and see and veg out and relax

 

thankyou tara

 

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Re: does this happen to you?buyer insisting on feedback asap


@this-way-up wrote:

Hi Tara,

 

Yes...I know...Some days are just full of total...fmmfffmmWits 🙂

 

If it helps at all...just think of this clown thumping his fist on his computer desk making all sorts of noise...Imagine he is knocking over his jar of peanuts in his rampant keyboard tapping....Think of him spilling his pressious bong water...and think of his faithfull wife sitting there saying "yes dear"...

 

Just contact eBay and let them deal with it...BUT...

 

If you really feel that you need to reply....Do This !! ... Reply with ---- You will like this --- Acknowledged

 

Yep...bewtifull is it not ?...I know that the urge to reply is strong....so if you must, just reply with the single word.... Acknowledged.

 

 


I reiterate - about what?

 

You have pretty much a 0% hit rate on your advice being either relevant or accurate. It might pay you to actually get a handle on how things work with eBay and Paypal before you offer more 'advice' that doesn't have regard to the facts.

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