Four sales since I was put on to MPs:
Sale #1: one item, hasn't paid
Sale #2: one item, has paid
Sale #3: 9 items, requested invoice, paid a few hours later
Sale #4: one item, has paid
Basically, the only notification I got that #3 had even happened was because she requested an invoice - I did NOT get the "Your eBay item sold!" emails until she paid.
For the other three, however, I got "Your eBay item sold!" emails immediately ... even though #1 hasn't paid yet. For #3, I got two "Your eBay item sold!" emails 10 minutes apart - the first saying she hadn't paid yet, and a second saying she had. The difference between the two was only apparent when opening the email, because as I said, the subjects were identical.
It's inconsistent and NOT helpful, to be honest. A "payment notification" email of some sort would be extremely helpful. Likewise, it isn't super helpful to only tell me someone has committed to buy multiple items when they pay ... some people commit to buy and don't request an invoice, they just wait for me to send it to them.
Obviously, any issues with this can be solved by the seller simply checking their hub, but I feel like, because the "Your eBay item sold!" emails are essentially back-to-front from the old system, many sellers will be tripped up by this.
It's also confusing that, in the Payments tab, it says "processing" for payments when the buyer has actually paid ... what that means is that the funds are being processed to go into your account, NOT that the payment is processing. The payment by the buyer has been made and the orders are awaiting postage.
MESS.
