Hi Guys
This is regarding eBays new
eBays Money Back Guarantee
Should be renamed to :
eBays Seller Rip Off Guarantee.
This is not the first time this has happened either.
Sold an item in November the buyer had a issue ,I contacted the buyer and the buyer agreed for me to send her a part .She stated she doesn't know how to use eBay that much and for me to let eBay know that she is happy with receiving the free part to fix her issue.
Now I get this reply:
Thanks for your response.
We have investigated on this case thoroughly. We have decided to let the buyer return the item as they have valid reason for the return request. We cannot simply disregard the claim if the buyer is not responsive. As you have mentioned, the buyer is currently having a problem as her son has been sich in hospital. However as we decide on this case, we have informed the buyer to return the item within 5 days. If the buyer fails to return it within 5 days, we can close the case in your favor. But please confirm to the buyer that you agree to facilitate the return . If you will not confirm it to the buyer, that will also be taken against you.
Should you have further question about this information, feel free to contact us back. Enjoy the rest of your day and keep safe .
Cheers,
Nate M.
eBay CUstomer Support
I sent another message telling them that it is impossible that you have investigated on this case thoroughly as she wrote.
She replied again same customer support personal from the Philippines.
Thanks for getting back to us.
Firstly, I just want to ask . Did the buyer agreed that you will send a replacement as a solution for the problem? From what I can see the buyer did not respond to it so why did you send a replacement without the agreement from the buyer? We don't know if the buyer would still want a replacement or a refund so the best thing to do is to let the buyer return the item and have her money back. Since you have sent a replacement, we would take that as a consideration in deciding to this case. We will also try to contact the buyer and verify if they are good with the solution you have offered.
Should you have further question, feel free to contact us back. Enjoy the rest of your day. Keep safe.
Cheers,
Nate M.
We cannot simply disregard the claim if the buyer is not responsive (she said) , but they can disregard when the seller is not responsive.
I have the messages from the buyer stating please tell eBay that I agree to send me a replacemnt part and the tracking number for the part in the messages:
I thought she said they thoroughly investigated this case . Hehe what a joke .
Regards
