eBay Should Come into Line With the Rest of the On-Line Ecommerce World

[deejee_a1]

Hi All,

I'm sure many of you out there would agree, that if you are a Seller, you should be able to get your payment immediately, in just the same way as if you were selling on an ecommerce website.

What is it with this out dated system of allowing buyers to have days and days to pay, and in the end, they DON'T pay, wasting our precious time, having to send reminder emails to pay, then lodging non payment claims, then having to relist an item.

I think it is absolutely ridiculous that Sellers are made to wait for their payments.  Buyers should be made to pay immediately, just like any other ecommerce website out there.  Apart from eBay, I do not know of any other commercial website that waits days and days for their payment from buyers.

I'm so sick of non-payers and time wasters.  It shouldn't be this hard.  eBay are certainly set up to recover their costs as you cannot have a seller account without a credit card on file!  Why can't this be the case for Sellers?

If the concern is about non-genuine sellers, then eBay should make it MUCH HARDER to have an account or put Sellers through a more rigorous security check.

Does anyone else out there agree with me???  How could we go about getting this changed???  

Why can't Seller protection match buyer protection???  Come on eBay....get with the times.

So, so frustrating.....

[amber-eyed-girl]

Exactly the same sort of thing happened to me on a multiple purchase.

The cart just added up the total shipping without discounting.

So I backed out of that and bought the normal way, and received a combined total from the seller.

Not using the cart again for now.

[digital*ghost]

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@elegant--u wrote:

Hi digital, I think the system may still need some tweaking, as I buy with another ID and I had a whole heap of different size padded bags in my cart and it would not let me send a request postage total it just added them up to over $55, it then kept sending to paypal to pay, so I had to go in and “BUY them all again and request total from seller and postage was $12 ?????

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Unfortunately, it doesn't surprise me to hear there are still some problems (I personally think the cart has something to do with the delay in getting a lot of email notifications re: sold items and possibly PayPal payments, as well - that is, they're processed differently when a buyer has items in their cart from several sellers etc, as opposed to using the standard BIN function for each item then checks out).

With the postage tally, I guess it would depend on whether the seller had actually set up postage rules or not, and applied them to the items you had in your cart - if they hadn't, then the postage tally would just be equal to all the individual P&H charges, but if they had set up discounts, it would be a tech issue on eBay's side.

I've seen "Request total" on the cart but it's generally greyed out when I go to view items - I presumed it would be available if I had several items from the same seller where postage discounts weren't set up, but perhaps it's not functional yet and will be part of a further cart/checkout integration (eg in the future, perhaps the BIN button will be removed and there will only be Add to cart, where you can request a postage quote prior to committing to purchase - that would be the hope, anyway, but eBay occasionally dash mine  )

[wendy9456]

I sell items at auction and also BIN. I never mind waiting a few days for a payment AS long as I know what is happening and buyer advises the payment will be coming on  a certain day. I would like to know what has happened to good old fashioned manners and courtesy !! I sell a reasonable amount of BIN items and find about half of the buyers  stuff around with payments, often not paying until I open an unpaid item dispute.I think it is just plain rude. I don't use the immediate payment option for a couple of reasons. Just would like buyers to have a bit more consideration and courtesy.Anyway had my vent.

[deejee_a1]

Thanks for your input.  I guess the more we raise the issue, hopefully that will push eBay forward to doing something about it!

[deejee_a1]

Thanks for your input. Much appreciated.

[deejee_a1]

That's interesting and grateful you've joined the conversation. It's good we hear all these things that happen to us so we can all get better at being eBay savy and work towards getting things changed.

[botthunter]

Non payers need to pay a penalty , say $20  , everytime they dont pay those $$  goes to the seller they stuffed up .

Also like the block bidders choise to be 1 strike in 12 months , not 2   .

Last I want an option to get paid within 24 hours max  

If all this happens I will list more Auctions on another ID that averages over $200 per sale with PayPal only  .

[putney32]

many years ago eBay DID take the first step towards 'immediate payment required' on all eBay transactions by trying to introduce compulsory Paypal only rule. (like they have on the usa site now)

Not many Australia members wanted that, there was lots of discussion, legal advices taken, meetings in major austr.cities at Town Halls etc. .. and the users of eBay Aust won out and it was not introduced.

are you, as a seller, saying you agreed with that at the time, and would agree with it now? No cash on pickup, no bank deposit, just immediate payment required by buyer by paypal?

I cannot imagine the majority of Aussie Sellers would agree with that

[springyzone]

I understand where you are coming from. I used to sell (small time) with my sister some years ago before the advent of paypal, and we struck a few buyers who swore black and blue they had paid into the bank account. I suppose they thought we would be tricked into posting the item but it never worked on us. My sister would email back that they better check with their bank as no payment was showing. Then back would come a reply-oh well, we are going to pay tomorrow, just didn't get in to the bank like I meant to.

There was one buyer who kept it up for a month (all over an item worth about $5, mind you) and qutie a few who strung us along for a couple of weeks.

But ebay has changed since those days and there are now a lot of buy it now items on sale. I don't see why it can't be like those daily deal websites, where you haven't actually 'bought it' till you have paid for it. It would be quite easy for ebay to put a big announcement of the change on their home page, to alert buyers, and also after buyers pushed the 'buy it now' button, up could come a reminder-transaction is not completed till payment made. Don't let it get away etc etc

I do think the buy it now items would need a rethink in terms of postage. At the moment, a lot of buyers expect combined postage and by that, an awful lot of them expect it almost cost price. If you were a seller with a lot of differently sized items, it would be too complicated  and time consuming to work out exact postage for item 1 with item 3, as opposed to item 1 with item 2 and 4 etc. A better way would be to simplify it for everyone-eg 10% discount on total postage costs for sales of 2 or more items.

That way everyone would know where they were and ebay could remove the postage cost star feedback, as they have already done for those who offer free postage.

But I still think there is a place for pick up only items to be cash sales.

Auction items could easily be streamlined by ebay-easily!!

For posted items (as opposed to pik up), they could be paypal only and payment required within 24 hours of end of auction, or sale declared void.

[digital*ghost]

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@putney32 wrote:

many years ago eBay DID take the first step towards 'immediate payment required' on all eBay transactions by trying to introduce compulsory Paypal only rule. (like they have on the usa site now)

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The US site is not PayPal only, it's not even mandatory, they just don't allow cheques or bank transfers like we do here.

I think there's a lot of Aussie sellers who would be happy to offer PayPal only and require immediate payment, once the cart option is widely available / intuitive to all buyers (without any functional glitches....if possible ). IMHO there's also no reason immediate payment required couldn't be enabled if the seller was offering other forms of electronic payment options that are integrated with eBay's checkout.