eBay is not responsible for it's own technical issue

[pokeclubtcg]

eBay and PayPal sent me two different addresses for the same buyer this morning and I didn't notice that until I sent the item to one of the addresses. I first contact eBay customer service to see if I was the only one having this issue and it came out to be eBay's own technical issue. So I contacted the buyer at once and found it was the wrong address. I went to the post office where I handed in the item and they told me it has been sent to the destination. Therefore, I contacted customer service again to see if they can help me work this out. However, the staff there seems not willing to help me with this problem and do not want to be responsible for eBay's own mistake. Right now there's no solution comes out. I'm really upset about this one because I paid service fees to both eBay and PayPal and I'm not getting any help when there is a problem caused by them.

[joztamps]

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@djavusydney wrote:
If you download the sales file, the buyer address is the 'shipping' address, not the other one. Does this help?

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Sorry, what do you mean by "the sales file"?

[joztamps]

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@djavusydney wrote:
If you download the sales file, the buyer address is the 'shipping' address, not the other one. Does this help?

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If by "sales file" you mean the Order Details, then I know that's what ebay CS has said, but it's not a solution to the problem.

I have recently experienced 3 cases where there is a discrepancy between the (correct) address in the paypal email, and the (incorrect) address in trhe ebay email.

Despite the abovementioned ebay CS instructions, in each case the address shown in the Order Details is the incorrect ebay address, not the correct paypal address as supplied by the buyer at the time of ordering.

So it appears obvious that

- the error is occurring because the (prospective) ebay MP program is systematically replacing the paypal addresses on orders with its own address for the buyer, regardless of what the buyer has specified in his paypal order

- once sellers under MP cease getting the paypal emails, they will have absolutely no idea whether the address to which ebay instructs us to post is correct or not, and no way of checking except to ask each and every buyer to confirm their address

- if ebay's address is incorrect, and as a result an untracked letter (virtually 99.9% of my sales) disappears into the void, there is no way we can prove that we have complied with ebay's incorrect instructions

- I have no doubt whatever that the seller will be the one bearing the loss.

[gec2002]

As suggested download the "Sales" file it has both addresses.

To Download the file you need to sign up for "File Exchange" if not already joined

To download Sales

File Exchange
Download ------>  Download Files

Create a Download Request ---------> Listings and records -------> Sold

Use

Standard Format and enter your Date Range ----------> Save

Your file should be available in a few minutes, then check

Completed Downloads

Results

Download

The download is an Excel .csv File. 

Columns C to K show:

Buyer Fullname, Buyer Phone Number, Buyer Email, Buyer Address 1, Buyer Address 2, Buyer City, Buyer State, Buyer Country

Columns AQ to AV Show
Post To Address 1, Post To Address 2, Post To City, Post To State, Post To Postcode, Post To Country

which may or may not be the same as the Buyers address