Hi
A buyer used the buy it now function (I didn't have immediate payment set up - I didn't know about it) to buy an item from me and had emailed me about shipping costs to USA.
I subsequently received an email from ebay saying:
"We had to cancel bids and purchases on the following item(s) for the buyer, ####, because they were made without the account owner's permission.
Please note that we're working with the account owner to prevent any additional unauthorized activity.
...
We also recommend you take the following actions if this buyer won the item:
- If you haven't received payment, don't complete the sale or send the item to the buyer.
- Don't communicate with the buyer directly.
- Verify any payments you've been notified of by logging in to your PayPal account (or other online payment service).
- If the buyer requests refunds or additional payments, don't send any money without contacting eBay first.
- If you've already sent the item, try contacting the shipping carrier to find out if you can stop shipment."
However, in "my account" the listing still shows up as waiting for me to send the invoice. I've also received an email from the buyer which is very suspicious, now asking me to send the item to Africa.
Ebay's email has a list of things I need to do if the unauthorised buyer is the successful bidder is doesn't say anything about me having to cancel the listing. Is that what I am supposed to do? And do I just ignore emails from the buyer or is there a way to report it further to ebay?
This is my first time selling on ebay so any help you can give me is much appreciated.
