@shinebrightalways88 wrote:
Yes that is correct it’s now done via cancellation and Ebay previously refunded the whole fee whereas now they don’t which I don’t agree with!
Do they charge the 30c fee even if the buyer doesn't pay? In their fee credits policy, they state the following will be credited for unpaid items that are cancelled:
- Final value fee (Variable component only. The $0.30 per order fixed amount is not credited.)
- Promoted listings fee (if applicable)
- International fee (if applicable)
I do note that they say the 30c per order is not credited, but I assumed that only applies at the point of payment rather than the point of sale, and I don't really have a way to check for sure - it does seem a bit on the nose to charge that fee either way, though, as like most sellers, I just took it as the replacement for PayPal's service fee, which was only charged when they actually provided the payment processing service.
Re: credits for partial refunds, I can't say I like the policy, but I've actually just accepted this strategy to make my life easier. I make it as easy as possible for buyers to check out all items at once, with postage discounts applied automatically, so if they don't do it I really just don't have the time or energy to get on the phone with ebay and try to argue over fee credits, so I refund less the cost incurred and combine. (For what it is worth, I've only ever had buyers thank me for this, never had one get angry that I didn't refund more, though I have had a couple get upset because they didn't check the reason for the refund and assumed I wasn't supplying something in the order and refunding for that).
Some sellers do seem to have success with getting credits after partial refunds, so I guess it depends on whether you want to keep trying on principle.
I can't really offer any comment on the voucher situation; again it's probably one of those things where if you get a sympathetic rep, they might be inclined to do / say something more favourable, but I don't know the ins and outs of that, and it's another matter of whether it's worth the time and energy to keep trying.
