ebay label not printing

[purplemon18]

Had an order today & when I tried to print the label on ebay, it was just blank. No label to print. On the advice of ebay CS, I tried it in internet explorer and it worked fine. Just letting people know to try another browser if they encounter a similar problem.

[6508.froggy]

Same thing happened to me earlier this week and has happened again. That was the advice I was given from CS and did work. 

I have noticed I only have issues with labels that are click and collect. All other labels work perfectly in chrome.  

The frustrating part is I tried it on a couple of orders and of course then had to go and cancel the labels. That is fine and I understand the waiting time for a refund but it amounted to $40.00 so will come off next months bill. 

[davewil1964]

I download them and print through acrobat.

[6508.froggy]

Still does not work as the label is actually blank even when you download. 

Although the label is created and you are charged the label is just plain blank. As I mentioned this is only occuring in Chrome for Click and Collect orders. 

[purplemon18]

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@6508.froggy wrote:

Still does not work as the label is actually blank even when you download. 

Although the label is created and you are charged the label is just plain blank. As I mentioned this is only occuring in Chrome for Click and Collect orders. 

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Yes, same here. It's very strange. I don't offer click and collect, so there is some other reason they fail to generate.