ebay money back guarantee

[dylan11235813]

I have had a 2 of these in the last couple of days for INR.

The first one I responded with I am happy to refund or resend and didn't hear anything from the buyer, it took about 2 days for the defect to show on my record. I decided just to refund as I heard nothing and it stated that the buyer can get ebay to step in after 4 days (ebays policy actually says 3 days).

Then I get an email from ebay after refunding that:"This request won't count against you when determining your seller standing.You can view the details of this request in the Resolution Centre."For a start I didn't request anything and I already have a defect beacuse the buyer "open a case", any more defects would only count as the one anyway.I also got one of these "ebay has protected your account" emails the other day telling me they have increased some ratings to 5 stars. Thanks ebay for giving me 5 stars for postage cost when it is a free post item.

[i-love-my-sheep]

I had a request for a return last week, which I think may have been sent via the ask a question link in the listing as opposed to the other way. I didn't realise at the time that the item I sent had a scratch on it (I noticed it in the photo after he told me, but hadn't noticed it previously). I said I had another one the same here, which I would gladly send and I said not to worry about posting the damaged one back. I also sent another item as an apology.

I checked my feedback a few days later and sure enough, he left glowing feedback and 5 stars for everything! I wasn't expecting 5 stars for item as described, but obviously he was happy with how I handled things and happy with the replacement item I sent.

Thankfully, I didn't get a defect,  which lead me to believe, as suggested by another forum member, that he sent the message via the listing, as opposed to the return link in the purchase history.

He was a lower feedback buyer and during the course of our correspondence, I gave him a few tips about when to open a case and when not to and even whether to open an eBay case or a PayPal case. He'd never been in a position where he could have potentially needed to open a case, so I think I helped him out (and hopefully future sellers he deals with!).

I made a point of saying that most sellers are willing to do whatever it takes to rectify an issue and are happy to work with the buyer. In that instance, it's not necessary to open any disputes. However, if the seller is being unobliging, or refusing to respond to messages in a reasonable time, hit them with everything he's got. I thanked him profusely for contacting me about the issue and told him he handled things perfectly. Happy buyer, happy seller!

I'm still trying to get my head around this new system. It  makes me head hurt.

[zelly888]

This item must have been of a lesser value then for you to oblige the buyer with a freebie,would you have sent another if it was say worth a few quid?

[duck---dodgers]

A friend sent a phone to their son in Sydney registered post, the phone went missing in the system, Aus post's response was to refund the sender what it cost to send it registered mail.

This is what sellers deal with, and on top of that ebay and their policies thinking everthing works from the time the item is handed over for delivery to the buyer receiving it, the only weak link in the system is the seller.

Shame.

[zelly888]

I am still waiting for a refund from AP for the same issue from 3 months ago,AP was sending me a money order refund as that's the only way AP refund but it must have got lost in transit also.

And the funny thing is AP sent me an email saying the case has now been closed,well ok good but where's my refund? lol.

[duck---dodgers]

Your refund is held by paypal, after they and ebay get their cut, they will send you a cheque through AP.

[i-love-my-sheep]

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@zelly888 wrote:

This item must have been of a lesser value then for you to oblige the buyer with a freebie,would you have sent another if it was say worth a few quid?

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Most of my items are low value. I had quite a few of the item I sent for free, so it was a non issue for me. If the item was of high value I would have refunded him. It wasn't, so I didn't.

To me, sending a freebie worth a few bucks at most, was worth it to get a glowing feedback and 5 stars. It also means I might have a return customer because he knows that in the event of an issue, he will get a satisfactory outcome.

[i-love-my-sheep]

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@duck---dodgers wrote:

Your refund is held by paypal, after they and ebay get their cut, they will send you a cheque through AP.

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Why would eBay and/or PayPal be holding a refund from Australia Post? It has absolutely nothing to do with eBay or PayPal.

[duck---dodgers]

Tongue in cheek comment, it's my nature.

[digital*ghost]

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@digital*ghost wrote:

 now I have a defect for a cancelled transaction. 

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Surprisingly (and thankfully), this defect has disappeared. Guess I'll never find out which transaction it was supposedly related to, though. 

[dylan11235813]

Just thought I would post an update of the 2 "cases" opened against me for INR.

The first one I refunded, no messages from buyer at all except for the case opening.

The second buyer wanted a resend so I did that.

The funny thing is I only received one defect from the case that I refunded (for INR case opened) a couple of days after it was opened, it wasn't for refunding or anything like that. Nothing from the second at all after more than a week.

The second order that no defect is recorded is for multiple items (in a single order) and they opened the case for just one of the items.

If a customer buys 20 items do they need to open a case for each individual item in the order? Or the whole order? Do you get 20 defects for a single order with 20 items?