ebay plus

[padraicpaul91]

eBay plus has started to appear on my listings from today. Comments on blogs from US sellers suggest that returns have increased significantly under this program. I am looking for comments as to whether I should cease offering returns on my listings, as this is the only way of opting out of the plus program.

[curraone]

no I don't think so - it reads listings..

[padraicpaul91]

The ebay plus logo has so far only appeared on about 20 of 266 items. Appears to be progressive.

[padraicpaul91]

First, I'll point out I have few returns, less than 1 in 200. I get more 'return to sender' than returns. However, my experience is that those with apparent buyer remorse tend to look for faults, usually fatuous, so they can avoid paying return postage. I may be wrong, but ebay plus appears to allow returns for any reason.

I suppose I could take on the common practise in my main category (memorabilia) of describing items as used, since it does not impact on price. Most do this to avoid GST.

[padraicpaul91]

Even if the seller's return policy normally states that buyers pay for return postage, as an eBay Plus member, you can return it for free. You'll still need to indicate why you want to return the item (e.g. "Changed my mind").
But who pays the return postage? Not stated

[padraicpaul91]

From eBay's description of Plus

Even if the seller's return policy normally states that buyers pay for return postage, as an eBay Plus member, you can return it for free. You'll still need to indicate why you want to return the item (e.g. "Changed my mind").

Nowhere does it state whether eBay or the seller pays for this return postage.

[curraone]

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@padraicpaul91 wrote:

From eBay's description of Plus

Even if the seller's return policy normally states that buyers pay for return postage, as an eBay Plus member, you can return it for free. You'll still need to indicate why you want to return the item (e.g. "Changed my mind").

Nowhere does it state whether eBay or the seller pays for this return postage.

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If you're responsible for return postage (because you offer free returns, or if the buyer's returning an item because it's damaged, faulty or doesn't match the listing), we'll issue the buyer a return label and add the postage cost to your seller invoice.

[brerrabbit585]

curra, that specifically says if you offer free returns, so if you don't offer free returns I'd imagine ebay pays.  What else would the $49 be for, other than paying for postage on returns?  Logically speaking, if you had to pay return postage for change of mind returns, surely it'd say you can only have Plus show on your listings if you have free postage for returns.  Yes, I know, I mentioned logic...

[brerrabbit585]

If you don't have to do anything to opt into the program as a seller, apart from offer change of mind returns, that means someone who isn't a Plus member would pay return postage (if you haven't got it set up as free returns), so how could they make the seller pay it if it's a Plus member? It'd make sense that ebay pays for the return postage and uses their subscription fee to cover it.

[davewil1964]

That's what the quote from the eBay executive to Fairfax said.

[padraicpaul91]

Thanks for the opinions. But my concern remains. This is a major change, and I want to see a clear, detailed and unambiguous explanation of what sellers face, from eBay. The lack of this I find bewildering. I don't want quotes from the media. I don't want a serve from their marketing department. I want to understand what it means for me as a seller..