ebay wants members to offer free postage .this means you cant combine postage as its free

[chevy57cruisin]

ebay is going to charge final value fee on postage to encourage us to give the customer free postage

how can you combine postage if the customer buys more than one as its free

[clarry100]

We find we rarely get any requests for combined postage discounts. All our items are "FREE" postage.

We do mail out multiple orders together.

But since the invoicing system will not let you discount when your items are free postage we will usually include a little bonus item.

Or we can do a partial refund in PayPal but that can get messy with fees etc as ebay dont refund any FVF when you do this. They still take FVF on the whole amount.

Also since lots of buyers insist on paying for multiple items with individual transactions this means you are charged the 30-cent transaction fee by PayPal for each additional transaction too.  So the FREE post compensates for this event too.

So I think the little bonus item is the way to go here. That seems to meet with customer appreciation.

[Anonymous]

this would work for some but not for me unfortunately as throwing in something extra will put my postage costs up to the next category

[clarry100]

Yeah I understand. This postage thing is definitely NOT a one-size-fits-all thing.

And ebay do not appear to understand that at all in this whole FVF on postage thing.

[amber-eyed-girl]

The way to work this, if you think the buyer will be looking at the postage cost, is to give a partial refund after the sale when you know what it will cost to their postcode.

That would be goodwill and encourage a repeat buyer.

If your turnover is massive, that would be a pain timewise, I know, but it is a solution for some.




I know of one high volume seller who offers free postage now, and does not send the difference back to the buyer on multipurchases; fine, you pay what is the stated price...but then sends them crammed into as small and as cheap a bag as possible.

That, to me, isn't right.

[davewil1964]

yes you can - just don't offer 'free post'.

There are two entire boards about this matter, which eBay announced several weeks ago.

http://community.ebay.com.au/t5/Response-to-your-FAQs-about/bd-p/faqsr14-1

http://community.ebay.com.au/t5/Australia-Seller-Release-14-1/bd-p/SR14-1