fantastic feedback but low dsr score???

I am a little confused..

I have worked hard & been lucky and have great feedback (something I rely on when buying) I still have those but, over the last two days as well as the great feedback comments, I have received 2 very low (1 or 2) dsr scores for each of the four sections. To get one on communication these days is a little strange as I upload tracking numbers.

If the comments backed up the low dsr scores I could see where I could improve but I am at a loss.

Any suggestions or should I just count myself lucky that the comments are good??

Jo Smiley Frustrated

Message 1 of 13
Latest reply
12 REPLIES 12

fantastic feedback but low dsr score???

*mobile63*
Community Member

ebay Backtracks on Anonymous Feedback     ( star ratings)

 

http://www.ecommercebytes.com/C/blog/blog.pl?/pl/2014/3/1395684027.html

 

Message 11 of 13
Latest reply

fantastic feedback but low dsr score???

USA only at this stage.

 

When you get as little feedback as I sometimes do, it is pretty easy to determine the culprit. Regardless of eBay's 'anonymity' policy. As they are supposed to be anonymous there is not a lot you can officially do, except to block them. Which I do.

Message 12 of 13
Latest reply

fantastic feedback but low dsr score???

USA only at this stage.

 

And the UK

 

http://www2.ebay.com/aw/uk/201403241608102.html

 

ebay AU is usually one of the last to know.

Message 13 of 13
Latest reply