Help please with a return request customer opened tonight. I sold a top by TS Taking Shape and customer has sent a return request as "not authentic" going as far as calling it fake. She sent an email and thanked me on the 20/5/20 for sending an extra top in the parcel and never mentioned anything.
Tonight I get the return request through ebay reason "Doesn't seem authentic." I sold it for $14.99 and $8.80 postage. She is requesting refund of top and postage. I have been selling for a lot of years on ebay and never had a return request. I sent a message via the request to say it is authentic and why did she not contact me and saying I will not give a refund or pay for return postage. I also attached a copy of the photo in listing of the TS label.
What I want to know does ebay take into account the information I have provided, as I have read on the boards so often that buyers just get refunded and the Seller is out of pocket? It is the principle if it was an error on my behalf I would have refunded straight away, but just a little bit angry at the moment.
Thank you in advance.
