how to remove positive feedback given

[coolmango]

Hi all.

I sold a PVR record  ( to record tv and watch movies etc) - I went to grerat lenghts to help the the guy who bought it - even spoken on the phone - however it utrned out he really wanted to try to do is priate movies off his Foxtel ( Cable TV) unit.t... hen he worked dout he couldnt - he wanted a refund and we had a Payupal isue which I ended up winning. He wa squite nasty....

So once he lost he dispute, and wasnt getting his refund ( I would have probably givien it to him if he want so nasty and undernanded)   he left negative  AND  falce feedback - I have lodged a clain with the powers a Ebay.. I am quite peeved off actually. seems a bit of a rorte.

HOWEVER  - I lef thim positive feedback as initially he was quite nice.

Well. I find it distasteful that I lef thim positive feedback, went out of my way to help  the guy , and then like a spoilt child  wanting to keep thj eunit and get a refund mind you   ( which it was not designed to do) - he went to Paypal (and lost) -  How do I remove MY positive feedback I  left for this @#$%-bag ?

I fee dirty knowing he has my positive feedback ...

CoolMango

[tstore]

Firstly, you cannot remove positive feedback and seller cannot leave anything but a positive
Secondly, as he left negative feedback clearly mentioning a PayPal dispute being lost this may be sufficient for eBay to remove the negative. You can contact them by phone and they could look into the communication between you and the buyer to connect the dots.

[wizardess2]

This is such a terrible thing to happen, and it can test your  trust for customers in future.

I myself learnt the hard way and from now on, as a seller, i actually won't 't leave feedback until i have recived it.

At first i just did it without explaining, then i had a customer who actually thretened that if i didn't leave feedback first i would get reported, so i did just to get him to stop hasstling me, and he never left me feedback. So from now on i send a little thank you that explains that feedback is left once it is received. That way i feel it's fair game.

[davewil1964]

I leave feedback as soon as I post. As buyer feedback is only a count of how many items get feedback left I consider it irrelevant. But buyers seem to like it.