i just got a neutral feedback left by buyer who don't read english well. what can I do?

[ldvalve]

Guy.

what we can do about this ? can I ask ebay to review it ?

[clarry100]

We just got a neutral today from a buyer (FB score = 3) who said in the comment that what she received was different from the pictures.

Clearly has not bothered to read the item description.

The pictures show lots of small hair clips.

The item decsription clearly says that the 5x pairs you will receive will be chosen at random from those shown in the pictures.

She must have expected to receive everything pictured.

Even the title says 5-pairs.

You just can't guard aganst total stupidity it seems.

At least it's only a neutral.

[zigzagdot]

To receive a Final Value Fee credit to your seller's account, you need to open and close a case in our Resolution Centre

When you open such case you have to state the reason and you are given a LIST of choices, amongst them RETURN FOR REFUND

http://pages.ebay.com.au/help/pay/refund-buyer.html

[zigzagdot]

The reason you have to open a case is because you have to resolve problems before requesting feedback revision :   

    When can I submit a Feedback revision request?

• Once you've resolved any problems, you can submit a Feedback revision request as long as you haven't reached your limit and the Feedback is less than 30 days old.

• If you think the buyer accidentally left you incorrect Feedback, make sure and contact the buyer first and explain why you want the Feedback revised.

  http://pages.ebay.com.au/help/feedback/revision-request.html

[davewil1964]

Whatever you reckon. But a feedback revision request can be sent at any time. Preferably after getting the buyer to agree, as sellers are limited to the amount of requests they can make.

I am just trying to point out the facts, rather than preconceptions. Up to you, and it's no skin off my nose. The people who take your opinions as facts might well have issues, but that's their problem...

[davewil1964]

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@zigzagdot wrote:

To receive a Final Value Fee credit to your seller's account, you need to open and close a case in our Resolution Centre

When you open such case you have to state the reason and you are given a LIST of choices, amongst them RETURN FOR REFUND

http://pages.ebay.com.au/help/pay/refund-buyer.html

---

The link doesn't mention anything about opening a case.

A hint - go to an item you have sold and haven't been paid for, click on the dropdown to the right of the item and select 'Resolve a problem' (or something like that - I don't have any current as my buyers pay straight away), have a look at the options available. They are Unpaid Item and Mutual Cancellation. That is it.

A buyer will dispute through Paypal in Australia as that is where buyer (and seller) protection resides.

And you were talking about feedback revision, which is a totally different scenario to getting FVF refunded.