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on โ02-05-2018 02:08 PM
According Member-to-member contact policy, no contact can be given.
In the case of inspection request, how do I respond to it?
I am selling bunch of mint condition/ never used furniture, and it is inevitable if customer has questions or want to experience it, epsecially sofa.
Many Thanks for everyone's help.
Regards,
Simon
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Re: inspection
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on โ02-05-2018 11:36 PM
Try reading eBay's announcements rather than Dr Google.
Re: inspection
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on โ03-05-2018 12:00 AM
I remember the announcement, but that was I think more than a year ago now. Ebay flips on a regular basis, just look at their watermark on photos policy.
The bottom line is: Why is this not in the ebay listing policy?
Has ebay flipped again and not announced it? We need to sacrifice the next noob who comes on the board as a test. If the noob survives 3 months with contact details in his listing without getting banned then we can all do it.
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on โ03-05-2018 06:01 AM
Seller Release addressing this is found here (Seller Centre sr17-1/Contact-Links).
Quoting:
What's the change?
To ensure our marketplace remains a fair and safe place to buy and sell, and to prevent transactions off eBay, weโre making some changes to our policies.
From September 2017:
- You'll no longer be allowed to share contact information in your item descriptions, images, eBay Stores or seller profiles.
- We're updating our Links policy to limit the types of links allowed on listings.
For more information please see our latest updates.
[...]
From mid-2017, if youโre an eBay Store subscriber or list in the Motor Vehicles category, youโll be able to indicate whether or not youโd like us to share your customer service phone number with buyers via the Ask a question link.
We recommend you update any active listings now which contain your contact details.
Sharing contact information will still be permitted within classified ad listings.
[...] FAQS
[...]
No. Business and personal contact information, such as email addresses and phone numbers, is not permitted anywhere on eBay including: listings, Store pages, feedback profile, About Me, guides, and other member-created content.
View our Links policy for more information on the types of links that are permitted in listings and other eBay pages.
(Note below - "However, there are a couple of updates in sr17-2 worth noting" - which modifies the above.)
There's also the Seller Centre sr17-2/Policy-Updates. It contains a whole range of information and outlines the punitive measures taken against members who violate the terms (which are specified in grisly detail). Quoting:
The key update to the eBay User Agreement is that weโve made it clearer how we address violations of our policy on Offers to buy or sell outside eBay and Member to member contact.
Sellers who violate these policies will be liable for final value fees for the item.
To avoid these fees and other actions that eBay may take such as blocking messages, limiting buying and selling privileged and suspending your account, you should make sure you do not offer or reference your contact information, or ask for a buyer's contact information [...]
The above finishes with the words "in the context of buying or selling outside of eBay.", but when it comes to offering or referencing contact information, eBay now presume guilt - hence the "context" phrase only outlines what happens as the rule, not the exception.
However, there are a couple of updates in sr17-2 worth noting:
Since our previous announcement, we are adding exceptions to our policy. You can soon include links to terms and conditions (T&Cs) pages in the Gift Cards category. Links to domain names or websites for sale are also permitted in Computing, Domain Names categories. You are not permitted to include links to the warranty T&Cs within your listing. However, you may create an item specific about the existence of a warranty and include a link to the T&Cs.
If you wish to provide your customer service phone number for post-transaction support, you can use a new eBay feature that makes your customer service phone number available when a buyer uses "Contact seller." You can opt in to the feature within "Manage communication with buyers" in your account settings.
No other off-eBay contact information or links are permitted.
Links that direct customers to a site other than eBay are not allowed, except when linking to:
- Product videos
- Freight carrier services and quoting platforms
- Required legal and regulatory information
This policy applies whether the link is clickable or not, and includes any attempts to direct a customer off a page. It extends to all member-created content, such as listings, Stores pages, Stores headers, seller profile pages, newsletters, images, etc.
Links that direct customers to other eBay pages are allowed. This includes links to eBay Messages, other eBay items, Stores pages, Follow Seller or Add to my Favourite Sellers features.
Any permitted links cannot direct customers to pages that encourage people to view, search or purchase items off eBay.
Offers to buy or sell outside of eBay policy. It's a frustratingly named policy because a seller who has no intention of selling outside of eBay wouldn't think to look within that policy on whether or not a seller can include address, phone number or email address in a listing. This represents eBay's current mindset; if you as an eBay member (buyer or seller) display or reveal or provide your contact information (except post-transaction for the purpose of completing the purchase, and even then I can sense eBay's frustration that it can't be done with buyer and seller completely unaware of each other's identities and details) ... if, as I say, eBayers display etc their contact information, it must be with the intention of ripping off eBay. That's what eBay think. It's an assumption of guilt.
Quoting from this policy:
We don't allow our members to use eBay to contact each other to make offers to buy or sell items outside of eBay. Also, members can't use information obtained from eBay or any eBay systems to contact each other about buying or selling outside of eBay.
[...]
Not allowed
Some examples of activities that aren't allowed include:
- Using member contact information obtained from eBay or using any eBay system to offer to sell any item outside of eBay.
- Posting or displaying contact information in a listing, including email, phone number and mailing address, without the permission of eBay or except as required by law.
- [...]
- [...]
- Including, requesting, offering, or referencing contact information or an offer to buy or sell an item outside of eBay within a listing, Best Offer, email message or other communication with an eBay user or any other place on the eBay site.
- [...]
- Referring to or promoting your personal website (including links to home page web addresses that promote websites outside of eBay), sales outside of eBay, or other businesses in your listing page or in communications with another eBay member.
I've highlighted the bits that are most pertinent, and skipped three bullet points in the full policy.
The current eBay User Agreement references these in a less specific way than the above, but it's still clear enough what eBay do not permit in the context of contact information. In particular, note 4. Abusing eBay.
Quoting:
Links that refer or promote sites or items outside of eBay
- Including links to eBay Stores and items is OK, as long as they're not URL redirects
- Referring to or promoting the seller's individual website (including links to home page URLs that promote websites outside of eBay websites), sales outside of eBay, or other businesses
Email addresses, phone numbers, and domain names in the title, subtitle, images, or item location
Listing contact information (including home page URLs that promote outside-of-eBay websites) in the title, subtitle, item location or images is only allowed when the item for sale is a domain name
There might be more, but these are the most obvious policies and current information pages referring to these changes.
Re: inspection
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on โ03-05-2018 08:02 AM
Well done, countess. All that and ebay did not even bother to include a line in their listing policy? If I were new to ebay I would read the listing policy and follow that. Searching for "Offers to buy and sell outside of ebay" would never have crossed my mind and the next thing I'd see would be the sin bin.
Re: inspection
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on โ03-05-2018 01:56 PM
@puzzlefurniture wrote:According Member-to-member contact policy, no contact can be given.
In the case of inspection request, how do I respond to it?
I am selling bunch of mint condition/ never used furniture, and it is inevitable if customer has questions or want to experience it, epsecially sofa.
Many Thanks for everyone's help.
Regards,
Simon
I change listing to local pickup only and tell buyers to just hit the buy it now and then have a look at it and will happily cancel if they don't want it. Obviously you can't have instant payment required and make sure you tell them not to pay no matter how many emails they get asking them to. Make sure you relist it quick after cancelling if they don't want it. Problem is if you have a listing with no FVF then you loose that benefit if they don't want it. But if you got good stuff and are priced right then should be usually ok.
Re: inspection
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on โ03-05-2018 08:33 PM
Set up a listing foir a 99cent pencil pick up only and they can buy that. Exchange info.
Same principle by selling "samples" of products.
ASSUMPTION IS THE MOTHER OF ALL STUFF UPS!!
Re: inspection
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on โ04-05-2018 12:50 AM
@lane-ends wrote:Set up a listing foir a 99cent pencil pick up only and they can buy that. Exchange info.
Same principle by selling "samples" of products.
Sure but you need a clued in buyer and most buyers are definelty ebay learners
and if ebay get wind and interperet such tactics as naughty you're finished.
That is how stupid it has become - you can break all the rules re contact details in listings and links
and probably get away with it but they will catch and hang you for that scheme.
Re: inspection
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on โ06-05-2018 12:16 PM
Even with all that, you can still sell off eBay. Buyer hits BIN, comes to inspect, likes what they see and want to pay for it. Buyer pays for it, then you cancel the transaction. Relist it with an inflated price for a day or 2, then end the listing saying the item is damaged. Of course eBay would get sus if you kept doing it, but every now and then you'd get away with it.
It's also possible if you have lots of items that a buyer wants a number of them. They've hit BIN on one, they want it, then want the other items too, so pay for them. The items then get ended on eBay as being damaged, or no longer available.
One of the issues I see with this is, items I list as BIN are FORCED immediate payment. I have never used immediate payment, eBay forced it onto me. If I was selling a $2,000 pick up item, I would want the buyer to see it before handing over that amount of cash. I know I can refund, but what a pain in the proverbial!
Re: inspection
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on โ06-05-2018 01:08 PM
@*tippy*toes* wrote:
It's also possible if you have lots of items that a buyer wants a number of them. They've hit BIN on one, they want it, then want the other items too, so pay for them. The items then get ended on eBay as being damaged, or no longer available.
One of the issues I see with this is, items I list as BIN are FORCED immediate payment. I have never used immediate payment, eBay forced it onto me. If I was selling a $2,000 pick up item, I would want the buyer to see it before handing over that amount of cash. I know I can refund, but what a pain in the proverbial!
When a buyer comes for a pick up, I always ask them if they wanted anything else and often enough they do. But those extra sales are MY sales, not ebay's. As far as I'm concerned, ebay gets me one sale and I pay my dues and that's the end of their entitlement. Whatever sales I make on the side off that one sale are my business. Just like whatever money ebay makes off selling my data and getting customers I attract to their site to buy other stuff is their business and I don't get paid for that.
Hm, I have over $1000 items too and I can tick off the immediate payment option and allow purchase without payment.
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on โ06-05-2018 03:03 PM
I have NEVER had the immediate payment option ticked, EVER. Yet, eBay has forced my buyers into immediate payment. Only way for them to get around it is to put the items in their cart and then request a total. I couldn't work out why repeat buyers who knew to wait for an invoice were suddenly buying and paying immediately for multiple items.
I sent one an message and she said she was forced to pay immediately. It's made me so angry. If I want to utilise that option, then I'd tick the flamin' box! Yet, the box remains unticked and buyers are still forced.
I am close to putting everything back to auction with a message that I will end early for the bidder. Most of my auctions only attracted one bid, so it's not like I'd be doing myself a disservice by ending early.


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