@mypoppygirl wrote:
Palpal does not cover credit card charge backs unfortunately.
I'm not sure that's correct (although there may be a limit for the amount covered).
I had a US buyer file a chargeback some time ago; they also filed chargebacks with approximately 15 other sellers over a period of 6 months. All sellers who had proof of shipment were covered.
It was blatantly obvious that this person was committing fraud. Their username included the name of a popular character - and all of the items they had purchased (ever - not just throughout the 6 months) were items depicting said character. Two days after they filed the chargebacks and "reclaimed" their account, they changed their username - to another variation of the first username, and it again included the name of the character.
If they weren't committing fraud, then what are the chances that someone got into their eBay and Paypal accounts, and just so happened to be fans of the exact same character that they were a fan of? Not likely.
This is exactly why I stopped posting overseas - if anything goes wrong, it can cost you a fortune. US banks seem to approach chargebacks differently than Australian banks - it's pretty much guaranteed that a US bank will give the buyer their money back if they file a chargeback, even if there is overwhelming evidence that they are committing fraud. Australian banks are, in my experience, more cautious.
That's without even mentioning having to pay the cost of international postage if someone wants to return something. No thanks!
