no email address for customers when sending outside Australia , Ebay and Pay pal no longer display

[3415len]

we require email address of customers who buy from us to send parcels outside Australia , these used to be displayed on ebay and pay pal , but no longer are displayed , how do we except , to be able send send thru Australia Post or Toll International without this info!

[curraone]

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@3415len wrote:

we require email address of customers who buy from us to send parcels outside Australia , these used to be displayed on ebay and pay pal , but no longer are displayed , how do we except , to be able send send thru Australia Post or Toll International without this info!

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And if I use MyPostBusiness to print a label for an ebay order, the email address is automatically imported.

[brerrabbit585]

I experimented last week and couldn't get the email address by doing a dummy refund in paypal.

Seller hub is definitely the easiest way to get the email. You can customise your orders awaiting postage to display it.

[davewil1964]

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@curraone wrote:

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@3415len wrote:

we require email address of customers who buy from us to send parcels outside Australia , these used to be displayed on ebay and pay pal , but no longer are displayed , how do we except , to be able send send thru Australia Post or Toll International without this info!

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And if I use MyPostBusiness to print a label for an ebay order, the email address is automatically imported.

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How did you work that trick?

My only option was to muck around with .csv files. Unlike the old C&S where eBay orders were instantly available.

[curraone]

I don't know - it has always been available to me - I use "import ebay orders" and all the info is there.

[davewil1964]

I'll give it a whirl in the morning. Maybe I need to hit their 40 parcel threshold first. Which I'm not yet at, as I only started 4 weeks ago.

[eol-products]

Have you linked your ebay account to your MyPost account.

[davewil1964]

Probably not.

I probably assumed that the C&S setting would carry over to MyPost. Silly me.

[curraone]

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@davewil1964 wrote:

I'll give it a whirl in the morning. Maybe I need to hit their 40 parcel threshold first. Which I'm not yet at, as I only started 4 weeks ago.

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Yes, give it a go, but first - as said above - you need to follow the options to link your ebay account, which is pretty easy.   

No, nothing to do with 40 parcels.

[eol-products]

I wish you could link more than one account as manually entering details is a pain and the system is slow enough to use.

[davewil1964]

Thanks, done.

Now I get the eBay identifier. It doesn't upset the label, so I'll probably leave it in.