postage label option doesn't come up

[some999]

How are you supposed to print a postage label when the option does not come up?

Buyer has paid via paypal - $7.15 500g satchel.

Only option are to add tracking number, mark as sent but no postage label.

Would have to happen with my VERY LAST ebay sale!!!!!!  Typical.

I have marked as unpaid & then remarked as paid.

I've logged in & out.

Checked everywhere but the option is not coming up - any ideas?

[minimikimusic]

The buyer had paid by PayPal. I just got off the phone from ebay and they have escalated it to the technical team. Does anyone know if I can post it using click and send still with the ebay satchels? Thanks,

[bigbrickshop]

Yes, you can still use the eBay satchels with C&S (until I think November). You can no longer use the eBay codes. If the item is 500g or less send it as a normal 500g parcel in C&S using your satchel as Own Packaging for $7.20. 500g C&S satchels cost $8 and the 3kg satchel now costs $13.05.