potage to italy, now have a paypal dispute opened

[hew715]

anyone else have trouble with posting to italy? i recently and reluctanly posted a blackberry phone to the winner of my auction , now i have the postage receipt stating that i posted it, but the buyer has since opened up a dispute with paypal and now paypal have contacted me saying that they need the shipping docket to prove the address that it was sent to? i dont remember getting such a thing?

any help would be great?

thanks

[putney32]

well firstly it is against aust post rules to post anything with a lithium battery, so that may be the problem, it may have been confiscated by aust post.

the 'shipping' proof you need is the copy of the Registered Air Parcel Customs / insurance form.  Surely you posted it registered and fully insured? that copy of the form, handstamped by the PO is what is requried it has the tracking number on it too.

[hew715]

hi , no the battery was removed before it was posted.

[hew715]

im sure if was posted registerd but as for insureance i cant remember, but i wasnt given any other receipts other than the printed australia post recepit? would they copy of the registered post docked online that i could get somehow?

[putney32 · Accepted solution]

the cash register receipt from the PO will state how it was sent and just what services you paid for.  Do you have a tracking number?

every seller pays paypal fees and part of that payment goes towards your Seller Protection, a kind of insurance that paypal will back you up providing you follow their guidelines.  you need to post with Proof of posting according to their guidelines with some form of tracking, without that, you 'go it alone' and when a problem occurs you 'll be required to refund.

selling to Italy is always dodge, they have a very poor record with their postal service, so every seller should protect their goods in the mail to the best of their ability.

____________________________

.

[hew715]

well it seems that i didnt post it registered... my fault i know , but the fact remains i have proof it was posted, and posted to italy just not actual proof that it was posted to his address.....

[fred_fred_2004]

Everything to Italy should be sent by Click and send which gives proof of postage

and if its expensive it should be registered

If you declared the contents as a mobile phone it will have been nicked - sorry

[hew715]

so basically im gonna be out the money and the phone.. that sucks , 

[putney32]

---

@hew715 wrote:

so basically im gonna be out the money and the phone.. that sucks , 

---

yes it sure does, which is why it is almost ALWAYS best to use a paypal Seller Protection method of posting and not just x your fingers and hope for the best.