on โ28-03-2015 11:17 AM
Has anybody had any luck refusing returns initiated through eBay's system?
I have a request for a return with the reason "I don't need it anymore" and even though the item is unopened, by law retailers are only required to refund where the goods are not fit for purpose, as described or faulty.
So what happens if I exercise my legal rights to not accept the return? From the buyers stated return reason, it is obvious it's a change of mind and I have no obligation to take it back.
I presume if I refuse, eBay steps in and steals my money anyway?
And even if I do issue a refund, does eBay refund my fees incurred?
on โ28-03-2015 11:34 AM
for a start stores will take back most goods as long as you have a docket how many unwanted xmas gifts go back to stores after xmas , but ebays new policy states item not as discribed or if they dont get the item , i think you will be right but it would not hurt you to ask ebay and get the correct answere because at the end the buyer will be contacting you or ebay .
on โ28-03-2015 11:38 AM
The first thing you should do is check your sold item and see what returns policy you had
For example, in all my items I specifically say that returns are not accepted for change of mind or because they don't need it anymore
even though this should not be necessary because it is in ebay's own return policy.
This will help you decide whether ebay is going to back you if you decide against the buyer's request.
on โ28-03-2015 11:41 AM
Understanding return policies
Did you know? If you don't get the item you ordered on eBay.com.au your purchase may be eligible for eBay Money Back Guarantee.
Important information for buyers: your legal right to return goods
As an Australian consumer, you have a legal right to return goods purchased from a business and to obtain a repair, replacement or refund if the goods:
Consumer guarantee basics
If a product fails to meet one or more of the consumer guarantees, you can claim a remedy from the seller, such as:
To exercise these rights, the buyer should contact the Seller and may be required to return the goods and to provide proof of purchase. Remember, your rights to a return, replacement or refund for faulty or non-compliant goods are in addition to any other rights under the seller's return policy or any warranty that comes with the goods.
To use your rights, contact the seller, who may ask you to return the goods.
Please note: Consumer guarantees don't apply if you:
http://pages.ebay.com.au/help/buy/contextual/return-policy.html
on โ28-03-2015 11:43 AM
on โ28-03-2015 11:50 AM
and the new options are so silly, who's to know whether the buyer has ticked the right one?
have you emailed the buyer to ask what is the problem? or has he already told you? Don't click the returns button until exhausted all the communication options.
IMHO if it was a new item with nothing wrong with it, I would not accept the request. It's getting so the sellers are blackmailing us at every turn.
on โ28-03-2015 12:00 PM
That quote from eBay's return policies page is very interesting in that it goes against the reasons in their own returns system.
Please note: Consumer guarantees don't apply if you:
The possible reasons listed under the returns system are:
--Select a reason--
It's the wrong size or doesn't fit
I don't need it anymore
I found a better price elsewhere
It's defective or doesn't work
It doesn't match the listing
It's missing parts or accessories
It arrived damaged
It's counterfeit or fake
Now, my policy is "Products that are faulty or unsuitable for the models(s) listed may be returned for a full refund."
Without going to the Postage and payments tab, the eBay system simply states "30-day returns" at the top of the listing under the price and buy button.
My full returns policy is as follows:
Item must be returned within: 30 days after the buyer receives it
Refund will be given as: Money Back
Return policy details: Products that are faulty or unsuitable for the models(s) listed may be returned for a full refund.
Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description. More information at returns - opens in a new window or tab.
So I would *hope* that if I refused to accept the return then eBay will find in my favour, whether that would actually be the case or not, well... prepare for frozen funds and a drawn out dispute I guess.
on โ28-03-2015 12:07 PM
on โ28-03-2015 12:21 PM
I got stung by a no returns policy as a savvy 1000+ feedback buyer, seeing the no returns, fabricated a reason under the 'not as described' condition (it was scratchy and didn't fit right).
I ended up accepting a return on the proviso that the buyer revised the feedback but I am still trying to get the defects removed. After multiple phone calls to eBay, each time they insist they have been removed this time but they are still there.
on โ28-03-2015 12:21 PM
My return policy states that I will refund the item cost onl yfor change of mind if the item is returned in the same condition it was when received so in the OP's case that is what I would offer the buyer. As they have clearly stated that it is a change of mind issue if you have a no refunds policy for change of mind then you can refuse to accept a return and refund.
The ebay policy is very clear that for a change of mind case the seller's return policy is what decides the outcome.
As for feedback one would hope ebay would remove a neg under those circumstances but if they don't it isn't the end of the world, sellers with hundreds of negs still manage to sell things. I would always choose the option that cost me less money so if I thought I could sell it for more than I got that time I would allow a return at their cost and then just relist it.