"Payment pending"

[delphiniumdell]

Hello,

My very first sale on this ID has got stuck. I've decided to start a new account and keep my other one for buying, so I have sold a few things and never had a problem before.

The transaction has said 'payment pending' for nearly 3 days now. I'm sure the buyer will be getting cranky. I've emailed him to tell him what is going on, but no response. He has over 3000 FB at 100%   so is a great ebayer.

The item is   July 19th 1951 Memorial - Waterside Workers Union Protest...

Any advice, please? 

[digital*ghost]

Did you receive a payment notification and is there any record of the payment in your account (it may be an eCheque, which will take around 5 business days to clear, sometimes a little longer). 

If you didn't receive a notification, or there's no record of the payment in your account, it's possible an old or incorrect email address was used on the listing (the only way I know of to check which address was used is to click 'relist' on the listing itself, then 'edit' so that you can go in and see all the details - just don't submit). 

[delphiniumdell]

Thank you for your help.

I've received no other notifications and there's no record in my account, so I'll go and check the details.

[delphiniumdell]

The email address for the payment is correct 😞

I'm at a bit of a loss.

[davewil1964]

No comma instead of full stop? 'n' instead of 'm'? Those are the common errors.

[i-once-was-bump]

Who marked it as payment pending?

ebay or Paypal because I don't think the buyer has the option to use "payment pending".

[thesoulyearns]

1. What method are they using for payment?

2. I notice you have a completed sale from this year. Have you changed any details (e.g. your PayPal address or bank account number) since then?

[delphiniumdell]

Hello, and thanks for trying to help.

In my 'Sold' section in My eBay activity it has the shopping trolley icon for 'checkout complete' and then the hourglass for 'payment pending' and nothing else, anywhere. When I click on 'view paypal transaction' it comes back with  'The Transaction ID in your link is invalid.'

There's no record of it in Paypal.

yes, the other transaction with the same details has gone through without any trouble.

[janeababe]

Open a new browser and log into Paypal. Do not use any links.
See if the buyers payment IS there, and if the funds are cleared or still pending.

If they are not, then ring EBAY and ring PAYPAL to see whats going on. Once you have some answers, then perhaps contact the buyer again to keep them up-to-date.

It can take up to 7 days for an echeque to clear funds, so 3 days is nothing. 🙂 And remember, we just had a PH, so it will take an extra day.

Bets of luck. 🙂

[delphiniumdell]

Thanks very much. I'll let you know what happens.