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More Knowledge. More Possibilities.

Seller Centre has answers you can trust for all your selling questions.

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Help Please!

Hi everyone, I sold this BNWT purse at BIN price. The buyer contacted me 15 days later after received purse, saying there were damages on the purse. I told her if she could post the item back to me. I can either exchange or refund. She wanted an exch...

Click-and-Send users...

Just a quick question for those using Click-and-Send, if you have a moment to measure something for me... When you print your labels (2-per-page), what is the positioning of your labels? For example: On my HP laser printer, the first label starts 10m...

Turbolister problem

I was just trying to do an update on Turbolister and got this error message: What does that error message mean?

Need help with unhappy buyer

Hi, I recently sold an item of clothing that was BNWT. The buyer just contacted me and advised that they were not happy with the quality of the item as there appeared to be cracks on the print that was on the front. I did not notice any cracks/defect...

User avatar by • Community Member
  • 248 Views
  • 3 replies
  • 0 Helpful

I can't open a store

Pleae help! I'm trying to open a store but it keeps coming up with the error: The requirements to open a store have not been met. Please register for an eBay seller account - opens in a new window or tab with a credit card on file. I'm already logged...

User avatar by • Community Member
  • 386 Views
  • 4 replies
  • 0 Helpful

Item not received case opened on the same day as purchase?

Hello to Everyone Long time reader first time poster! Just wanted to get some opinions on a transaction that is currently still active. Customer X Purchased a product from us on Thursday afternoon - Under $90 this customer lives in Melbourne and we o...

User avatar by • Community Member
  • 539 Views
  • 18 replies
  • 0 Helpful

Need advice on how to handle this case

Hi everyone. I'd like some advice on how to proceed with a sale I've been getting problems with. I recently sold a fully working computer motherboard, packed well and shipped it registered post. Buyer X received it and then claims it's faulty. I sugg...

User avatar by • Community Member
  • 448 Views
  • 22 replies
  • 0 Helpful

eBay Meetups

I'm fairly active on meetup, and have started investigating setting up an eBay meetup. There are quite a few in the US, but only one small one in Aus (Melbourne). I think it seems a fairly obvious thing to do, to start an eBay meetup here in Sydney, ...

Courage needed

I need either a large, stiff drink or some whacky baccy (or any other illegal substance) to drum up the courage to retrieve my listings from the TL backup files I saved in April after updating all the multiple quantity and multi variant listings befo...

International selling limits?

Hi all, recently I have been trying to sell items internationally by listing directly on ebay.co.uk rather than .com.au All was going well, and naturally you make some mistakes with your early sales, but trust that you will improve over time. But the...

Click and Send is fixed!

From their FB page Am pleased to share that our Click and Send service is now available, a little earlier than expected.We know our have been waiting a couple of days for access and we apologise again for the inconvenience this has caused you and you...

Question about potential issue with buyer

Hello, I thought I'd get some advice nice and early as I feel I have a 6th sense and can predict the future.. A buyer has been communicating with us through ebay messaging regarding some metal engineering stamps. These stamps are worth $350+ and he b...

User avatar by • Community Member
  • 562 Views
  • 10 replies
  • 0 Helpful
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