re helpline

[lorensini123]

Recently advertised some items in the wrong category,FVF's were way more than the total sales.I contacted ebay,explained what I'd done and the issue was resolved to my satisfaction.Also they apologised for the delay in getting back to me,I didn't think 24 hrs was bad at all.Anyway just saying ebay are approachable and it might be good to see a good news story up here for a change.

[phorum_junkie*]

I have never found the phone support less than helpful, I think it helps if you are ultra nice to them, you do want their help after all. It appears from some posts that members go on the defensive or indeed into attack mode when whatever their problem is it is not the person on the telephone's fault.

[lorensini123]

Yeah that's pretty much the way I approached it,I'd stuffed up and needed their help to solve the problem

[thecatspjs]

Personally my experience with eBay phone help in the first instance has not been at all satisfactory.

TBH downright unsatisfactory and I would get 1s across the board.

.... however in response to the standard scripted canned responses without any references to eBay own published policies, I just politely request to speak to a supervisor, or have a supervisor call me back. 

Without exception that I can recall, the supervisors that I have dealt with have been able to provide advice / information consistent with eBay policy and assisted me resolve any issues I have had.